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I’ve encountered with the Google Merchant Center integration on my Shopify store. Specifically, the GTIN (Global Trade Item Number) for my products is not syncing properly with Google Merchant Center, which has led to limited product performance and visibility.
Hi there! Thank you for taking the time to share this feedback. Our team works hard to improve our app functionality, so we’d like to look into this further for you. Can I ask if you are using the app to generate your product barcodes as well as printing them? If so, that might be part of the issue. GTINs are a unique and internationally recognised identifier that is assigned for a product, whereas the Retail Barcode Label will generate it's own barcodes. If you can provide a bit more information about how you utilise the app in relation to your barcodes and the related GTIN issue, that would be super helpful. Please feel free to add it to your current review and I would be happy to address it, if possible.
This app is an absolute joke.
It has 0 support for Cyrillic alphabets, so it becomes absolutely unusable for our shop in Bulgaria.
We’ve raised this to Shopify support several time over 2 YEARS, and still there is no support.
Even though we are quite fond of Shopify to an extent, it often feels like the company is sloppy and not committed to maintaining and fixing their older apps.
Thanks for taking the time and sharing this feedback. If the Retail Barcode Labels app isn't able to support the alphabets for your business, then there are some third-party options that you can explore and we've got a list of them here: SKU and barcode apps (https://shopify.link/BJoA). Cheers. -Elias, Shopify Support
THE CODES ARE INVALID, GOOGLE WILL BLOCK YOUR WEBSITE
Thank you for your review! We understand how important it is to have your barcodes work in all marketplaces you utilize. If you are referring to the GTIN in Google for your products, they are a globally unique ID number and must be obtained externally. However, you can utilize these GTIN ID's as your barcodes to be printed on the labels! You can always reach out to our support teams at help.shopify.com to assist you with this issue!
this thing is a joke...they are trying to push POS and they can even have a lable printing softward tha works half way decent.
- The issue is you can not edit the font size
- every thing is just placed onto one line
- if you print a barcode, then scan it on the POS it doesn't go to the actual variant. It goes to the main product then you have to choose manually the variant. So we sell clothing surf products so it only pulls up the main category then you have to actually manually enter in which size or color or whatever variant you have manually.
Hi Hawaiian South Shore, thank you for your review and feedback. I am sorry to hear you've had a bad experience using the Retail Barcode Labels app for your store. If you do want some assistance with the app, or to provide more detailed feedback, we would be happy to help. You can contact our support team at anytime via the Shopify Help Center: https://shopify.link/vRnL. -Shay, Shopify Support
It's just plain awful. Printing labels should be a one click and done process. This is very far away from being a functional product for brick and mortar shops. Shopify is a world class e-commerce platform. We've been flatly shocked at how empty the entire Point of Sale experience has been, and this app just personifies the entire journey. Lacks basic functionality. When we onboarded with Shopify - it never occurred to us that we should ask such absurd questions like - "does your platform have a way to print labels for products that is in keeping with the fact that we live in the year 2024?"
Should have asked. Here we are after a 3-month migration to Shopify - wishing we could go back in time and know better.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
"Customization" is a joke. Only have two lines whether you have a barcode or not and the first line can only reference a single field. Can only show price, not compare at price?! Typical Shopify half-baked app.
Hi, there! Thanks for sharing your feedback, it's greatly appreciated. I have passed your thoughts along to our developers for consideration. Feel free to keep an eye on the Shopify Changelog (https://shopify.link/N5vR) for updates! - Greta, Shopify Support
VERY BAD!!! IT MESSED UP SO MANY OF MY PRODUCTS DUE TO GENERATING SO MANY DUPLICATE BARCODES...I BROUGHT IT UP SO MANY TIMES TO THEM AND IT STILL GENERATES DUPLICATES
Hi JuniorKids, thank you for your review and for your feedback. I am sorry to hear that you are experiencing this issue. There are cases where large catalogues can end up having duplicated barcodes. Our support team can help you in finding those duplicate barcodes though so you can manually update them. I recommend connecting with our live support to make this request. -Shay, Shopify Support
I use this app to create all my barcodes for merchandise. I much prefer the old app compared to the new app. A lot more hassle and extra steps!
Thanks for sharing your feedback. We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I’ve sent an email to you to see if there was anything I could assist with. Looking forward to connecting with you soon!
- Alex, Shopify Support
App lags all the time. There are so many flaws. The other system wasn't perfect but this is even worse. When I create barcodes for all items without barcodes, it would be nice if it would actually create barcodes for ALL without barcodes instead of having to keep creating them for each item I have entered. Also it would be nice to see all the recent items entered so I can print those barcodes at once instead of manually entering each item, selecting each barcode and then printing. I think the only thing I like about this app is being able to use different type of labels and printers instead of using only the dymo. PLEASE make this app better.
Hey there! Thank you so much for this feedback. These are currently a limitation of the app and we are working on this. I will be sure to pass this along to our developers. I've followed up with you via email to log your feedback for our development/platform team so I can get a little more context from you. -Bo, Shopify Support
It is not user friendly AT ALL. The old free app was 1000% better. The fact that you have to click 75 times to finally print your tags is not an effective use of time. Please update!
Hey there,
Thank you for this feedback. We are striving to better all of our apps so this feedback is very much so appreciated. I did some digging into this for you and found that there is a workaround to avoid all of these additional clicks. These additional clicks are often due to missing label types, this can be avoided by selecting Print using System Dialogue as per this screenshot https://screenshot.click/06-07-t1ub2-jxx6e.png and then select the appropriate SKU from the list there instead.
I have gone ahead and reached out to you via email to offer additional support if needed and to gather any further feedback you may have. -Bo, Shopify Support