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The old app (replaced by this piece of junk) was much better. Printing customized labels was so easy. Now, with the "new" app, my workflow to print labels takes at least 4-6 times longer. I can longer print my customized labels within this app. I have to export the products, manipulate the export and then print the labels from with Dymo app. I should not have to give up my specific label format to meet what this app can do. This app was a huge step backwards.
In the 4 months since my review was responded to, I see no changes in how this app works to improve usability. Disappointing as this app was useful before Shopify thought the updated app improved the process.
Thank you for reaching out with this feedback. I understand your frustration with the process for printing customized labels, and how much more time consuming this task is now. With this in mind, I would really like to pass your thoughts over to our developers so that they're aware of how this is impacting your business. We are always looking to improve our platform, so we really appreciate you taking the time to write this review. - Rae, Shopify Support
I dislike having to go through products alphabetically. I would like to be able to print the most recent products created instead of having to search, print, go back a page, search, print, go back a page, search print...you get the idea.
Thank you for leaving this review and sharing your feedback. I understand how beneficial it would be to have the most recently added products displayed first when creating and printing new labels.
Our teams are always working hard to improve the functionality of our apps, so I'm going to share your suggestion with them regarding the sort order of the products when printing labels. I'll reach out to you via email to ensure your feedback is logged with our development team directly. Thanks! - Rae, Shopify Support
Terrible app, I accidentally updated and now it prints all the barcodes off centre. Why can't it do what its meant to do, instead of working one day and then not the next
Thank you for sharing this feedback! This could happen if the template settings don't match/work with the dimensions set for the printer you're using. I’ve followed up with you via email in case you needed any further assistance on this, as I'm happy to help look into this for you to ensure you're able to print great looking labels. -Tisha, Shopify Support
Horrible! Very limited options for small labels. Doesn't work and you can't get through to tech support so that should tell you something right there! Please fix!
What happened to the old app? I've been sitting on hold with Shopify for the past 15 minutes because I can't get this one to work.
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. The old app has been retired. I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! -Jason, Shopify Support
The app does not work 90% of the time. It takes about 10-20 times to get a barcode created. This takes up time that I do not have. Look into fixing this problem..
Thank you for writing this review and I'm sorry to hear that you've experienced this problem with the Retail Barcode Labels app. I'd like to take a closer look at this to see if I can help resolve the issue, so I will be sending you an email shortly so that we can discuss this in more detail. Please get back to me there if you are still seeking assistance. -Victor, Shopify Support
I loved this app but now I can't seem to actually print anything it just pops up with a white screen
Hey, there. Thank you for taking the time to leave us a review for Retail Barcode Labels. We're sorry to hear about this white screen issue you're experiencing. This could be a local browser error. Can you try clearing your cache and cookies, and see if that resolves things? If it doesn't, please reach out to our Live Team via our Chat Assistant using this link: https://shopify.link/vRnL. -Imogen, Shopify Support
You would expect a Shopify Barcode Label App to be able to create a label that shows both the original compare price & the actual discounted price of an item. This BASIC REQUIREMENT for any retail store is however not a feature & Shopify instead expects you to pay for a third party app. Seems absolutely absurd but Shopify doesn't seem to care.
First posted this review 3 years ago....... still no change. Thanks Shopify for showing that you aren't listening to the feedback given.
We appreciate you providing your feedback to us here and I can appreciate why not having this option is a frustration for you. Merchant feedback plays a big part in how changes are made to our platform, and I will be sure to pass on your comments to our development team for them to consider. -Victor, Shopify Support
needs more work and get rid of the pop up asking me to review. actually to many little "tool tips" on the main screen
Thank you for writing your review and providing candid feedback on the app, it's much appreciated. I will be sure to submit your comments to our team who work on the Retail Barcode Labels app for them to review. -Victor, Shopify Support
As heard from every other boutique I follow, its SUCKS ARSE. PAINFUL & TIME CONSUMING. 0 STARS!
Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! I apologize that the new app has caused you frustration but wanted to see if there was anything I can assist with. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon!
- Alex, Shopify Support