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DESTROYED MY BUSINESS ON CHRISTMAS EVE! After 9 months of uneventful use this grinchy piece of software decided to overwrite every single barcode on all 35,000 items at my stores. We don't know how. Shopify support doesn't know how. No one can do anything. The staff at our multiple locations have had to manually search for every item in the POS, forcing customers into long checkout lines. Even with uploading backup data, we are going to have to burn payroll to rescan at least 2,000 items. This app has turned this jolly fella into a full on scrooge. Humbug I say, Humbug!
Hey, there. Sorry to hear about the issues caused by the overwrite. While we don't have any additional information how that could have happened, this may be something that our Technical team can look into. Please get in touch with our Support team again by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and make a request to have this issue escalated.
With a large product catalog, we do recommend making a backup in the event this happens again. There are a couple of options you can consider for doing this, such as by exporting a copy of your products to a CSV file (https://bit.ly/3wCodAB) or using a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f).
Thanks again for taking the time and bringing this to our attention. -Elias, Shopify Support
I was so happy to download this app. After trying out for the 4th times generating barcodes for my cosmetics product, nothing works. I have a QRbot app on my phone to test, only able to scan the barcode numbers without any necessary info shows up of what my product is.
Thank you for writing your review and for notifying us of this problem. I would recommend reaching out to our support team directly so we can authenticate you on the store and take a closer look at this for you. You can contact our support team through this link: https://bit.ly/2AWw5VA. -Victor, Shopify Support
What's the purpose of this app if it's can't show the prices on the label!! I contacted support and they said my store currency is not supported! Why the app only supports certain currencies? Please add all currencies, it's really simple I don't know what's complicated about it
Hi there, Wild Hide. Thanks so much for taking the time to leave a review for us. I'm sorry to hear that our application doesn't support the currency you're using in your store. Do you mind me asking what currency it is that you were hoping to show on your labels? I feel that this is a clear opportunity for improvement for Retail Barcode Labels, so I'm going to pass this feedback along to our development team, so they can look into adding this functionality. Thank you for bringing this to our attention via your review. -Imogen, Shopify Support
Hello, we are not able to show the price on label, rest of the Label preview is added.
Please help. thank you
Hello, there. You can add the price to the labels when creating the barcode label template; however, the number of product attributes you can include on your label does depend on the size of the label you're using. That being said, we also have a guide to help you with that right over here: https://bit.ly/3w9h9eF.
If you need any further assistance with this, our Support team would be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request. -Elias, Shopify Support
Useless - I ticked to print barcode label for a VARIANT, it shows Product wording instead of the variant wording...so if you have 20 variants, eg: "Red shirt" - of 1 product - "shirt" it prints "Shirt" but not " red shirt" Shopify support knows nothing too
Thank you for taking the time to write a review for us, it helps us immensely. By default, the product title is listed on the labels but the Retail Barcode Labels app actually does allow you to add your variant titles. You'll just need to create a new label template with Variant option 1/2/3(depending on your needs) selected. You can see how to create a new template here: https://bit.ly/3wG0DDr. - Oliver, Shopify Support
it was working great now it seems to have broken down or something, does not create barcodes so annoyed its a great app fix it up please
Thank you for reaching out and I'm sorry to hear that you're now experiencing issues with the app after using it without issues before. If this problem is continuing, please contact our support team directly so we can take a closer look at things and troubleshoot the issue: https://bit.ly/2AWw5VA. -Victor, Shopify Support
3/12/21 Update - This app is useless for my business as it creates duplicate barcode numbers for multiple items. Regardless of what your business is, this is likely to cause all kinds of problems. It also doesn't function whn you clieck "generate barcodes" it will return the message that your codes have been created but it only works 1 out of 5 times. The other 4 times you have to go through the command again multiple times for it to work. Who has time for that? For me, it's a nonstarter and of course now I have to pay for an app. It's ridiculous that shopify doesn't have this function integrated in the platform to begin with but the fact that they couldn't even create a functioning app for it, is very disappointing.
Agree with most other 1 star reviews. You have to go through the process MULTIPLE times to get 1 barcode created. I don't understand why that functionality won't live inside Shopify (like Shopkeep) and not in an App. You also have to delete the app and reinstall if you have any issues.
Hi, there! I'm sorry to hear that you're having this technical issue with the app, and I'd like to investigate this issue further for you. I'll send you an email shortly for more information and we can take a look at it together. Cheers. - Brie, Shopify Support
I use this app to create price stickers for my store. I do not like having to repeatedly go through the process to attempt to make barcodes. Sometimes it works on the first try but typically I have to go through the process repeatedly, at least 5 times of clicking " create barcode" then navigate back to the product screen and do it again and again until it finally actually produces a barcode. Some times i have to repeat this process over 15 times to get one generated and I have also found that it often will generate a barcode that is already in use which I have no way of knowing that until the cashier rings up an item and flags it for multiple items being linked to the barcode. It is frustrating!
Thank you for taking the time to leave a review here; I'm sorry to hear that you're having these technical issues with the app. This certainly shouldn't be the case, and I'd like to look into this for you further. I'll send you an email shortly and we can take a look at it together. Speak soon! - Brie, Shopify Support
This app is garbage. A complete waste of time. If you have thousands of labels to print on smaller items and need to use Avery 5167, it only allows the barcode and the price. What a complete downgrade from my current system. I'm not thrilled about having to pay for a different app when this one should be so much better. Come on Shopify. Look at the reviews. This app needs to be overhauled. Efficient barcoding helps with effiecient inventory management which is part of the foundation of running a successful retail operation.
I am sorry to hear that you have had such a negative experience using the app, but nonetheless we appreciate you sharing your feedback with us here. I can appreciate why the limitations you have cited are disappointing and why alternative options may be required, and also that barcoding is an important part of efficient inventory management.
Our development team take merchant feedback into consideration when it comes to improving and enhancing the platform, apps included, so I will be sure to pass your comments onto them for their consideration. -Victor, Shopify Support