Algemene beoordeling
Cijfers per recensieniveau
  • 97% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
29 september 2023

So far I've been using return go for my start-up business and although I haven't had many returns, the set-up was very easy and the support from Junessa Olid at Return Go was phenomenal. She stuck with me thru the entire set-up process and has been very helpful ever since. I commend her for excellent customer service and will continue to use return go as my business grows.

Verenigde Staten
Meer dan een jaar gebruiken de app
2 oktober 2023

Our company have been using ReturnGo for a few months now, and honestly, we have had nothing to a positive experience with them.

From the very first call where they showed us what they can do, their sales pitch if you like, was not pushy or too much like some of the other companies we called with at the time. Genuine, friendly and honest.

And since, every issue or query we've had they have been quick to help and where they haven't had an answer they've been keen to help and quick to deal with it.

Honestly, I wish there were more companies that were this helpful and easy to work with. Customer Service is exceptional.

For the platform itself, it's great! Easy to use, both front and back end, and accommodates everything we need from it.

Element Karbon
Verenigd Koninkrijk
4 maanden gebruiken de app
22 augustus 2023

This app has been a game-changer for me and has saved me so much time. I used to use the built in Returns Portal with ShipStation, but it did not have the customization options to choose different service levels with USPS, so I was always paying Priority Returns, otherwise customers would receive errors with First Class. Now having the options to do both returns AND exchanges has simplified things so much. This app really has it all - it does take a bit to get set up and understand everything - but once you pass that learning curve it's a very solid app. I couldn't imagine being without it now. As far as Customer Service, I have worked with many people, especially Lian, and they have all been wonderful and extremely helpful!

Verenigde Staten
Ongeveer een jaar gebruiken de app
8 november 2023

We started with ReturnGo a while ago and actually switched to Ecoship because of their AI solutions. Well, after about 6 requests to Ecoship customer service, I decided to switch back. This time, I actually used their customer support, which I must say is outstanding. They helped me set up the process for both of my Shopify stores and have answered questions and helped with integrations with other apps. Now that the app is set up correctly (the initial setup was actually our fault), I am very happy..
There is no comparison between the two apps and the customer support is amazing. If you have the choice, just use ReturnGo and make your life easier.

Armor Concepts
Verenigde Staten
6 dagen gebruiken de app
19 oktober 2023

We've found the returns app to be a valuable tool that simplifies our return process and enhances our efficiency. It's incredibly user-friendly, and we would recommend it to others. The help center is also quick and effective.

Miss Runway Boutique
Ongeveer een maand gebruiken de app
6 oktober 2023

This month, we began transitioning from Returnly to ReturnGO. Despite this being a significant undertaking for ReturnGO, they provided us with exceptional customer service, displaying professionalism and care. As for the app itself, we have encountered a few technical difficulties (which is to be expected when migrating to a new app), but their live chat assistance has been invaluable in resolving our issues. So far, so good.

1822 Denim
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
18 september 2023

Love the service they order, very clear and easy to use.

Joybees Footwear Canada
Meer dan 2 jaar gebruiken de app
15 augustus 2023

This app handles my returns very well. The customer service is excellent! They always take the extra step to make my life easier.

Exquisite Stitches
Verenigde Staten
Meer dan een jaar gebruiken de app
4 september 2023

The ReturnGo onboarding experience was top notch. Excellent customer service from Junessa and Tali. The service provided and functionality offered is equal to competitors but at a fraction of the price. Happy with our switch, and look forward to staying with ReturnGo for a long time.

Verenigde Staten
20 dagen gebruiken de app
8 september 2023

It really does make the returns process smooth with flexible options like store credit. The support to set things up and then deal with issues is outstanding.

Sun Amante
Verenigd Koninkrijk
17 dagen gebruiken de app