AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Prijs
Gratis te installeren
Hoogtepunten
Populair bij bedrijven in de Verenigde Staten
Werkt met de nieuwste thema's
Beoordeling
4,7 (2.394)
Ontwikkelaar
AfterShip

Automated returns solution for brands to save time and recapture revenue on returns

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. meer
  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking

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Hoogtepunten
Populair bij bedrijven in de Verenigde Staten
Werkt met de nieuwste thema's

Talen

Engels, Duits, Frans, Spaans, en Italiaans

Deze app is niet vertaald in het Nederlands

Werkt met

Shopify Flow, UPS, FedEx, USPS, Canada Post, Gorgias

Prijs

Free

Gratis te installeren

3 returns per month

  • Returns management portal
  • Branded returns page
  • Email notifications
  • Basic returns window and reasons
  • Manual approvals and label uploads

Essentials

$23 /maand

of $228/jaar en bespaar 17%

60 returns per month, $0.50 per extra return

  • All Free features
  • In-app automatic labels
  • Branded returns page
  • Email notifications
  • Basic refunds and exchanges
  • Basic routing rules

Pro

$59 /maand

of $588/jaar en bespaar 17%

100 returns per month, $0.50 per extra return

  • All Essentials features
  • Automatic returns approval
  • In-app returns tracking
  • Refund to store credit
  • Return methods
  • Eligibility rules

Premium

$239 /maand

of $2,388/jaar en bespaar 17%

200 returns per month, $1 per extra return

  • All Pro features
  • Shipment status-based automation
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Pre-built integrations

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Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

Recensies (2.394)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 80% recensies zijn 5 sterren
  • 11% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
27 september 2024

Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

Bailey's CBD
Verenigde Staten
Bijna 2 jaar gebruiken de app
17 oktober 2024

There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

Rancourt & Co.
Verenigde Staten
Bijna 4 jaar gebruiken de app
8 oktober 2024

Customer support was very helpful in resolving my issue. Overall the product has performed very well.

American Blossom Linens
Verenigde Staten
Bijna 6 jaar gebruiken de app
11 oktober 2024

Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!

Canter Culture Riding Apparel
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
22 oktober 2024

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

A L E X A N D R A
Australië
Meer dan 4 jaar gebruiken de app
AfterShip heeft geantwoord 23 oktober 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.

We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.

Our team is trying to connect with you to help you at earliest. Please respond to their email.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

Ondersteuning

AfterShip kan al je vragen beantwoorden over AfterShip Returns & Exchanges.

Ontwikkelaar

AfterShip

120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG

Hulpbronnen

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

Geïntroduceerd

28 februari 2017

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