AfterShip Returns & Exchanges

I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up.

As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan.

Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience.

What makes this worse is:

• Slow customer support responses
• Being passed between multiple agents
• Generic copy-paste replies
• Wasting time explaining the same issue repeatedly
• Basic functionality hidden behind higher pricing tiers

The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to.

After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements.

So basically:

1. Spend hours setting everything up
2. Discover critical workflow limitations later
3. Pay more money to unlock practical functionality

This feels incredibly misleading from a merchant perspective.

The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process.

If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup.

For us, this was a huge waste of time, energy, and effort.

To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option

Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

customers service was amaing! GREAT!! Again and again. They are great

Abi was very good!!

Shivam was amazing and very attentive.

Damandeep was kind and very helpfull, she assisted me rith away and her service was quick and usefull.

The setup process has been very straightforward thanks to the extremely helpful support from Dhanush. He took the time to explain everything in detail and answered all of my questions, ensuring the system was configured exactly the way I needed for my brand’s exchanges and returns. The app has been working great so far and has made the returns process much easier for both me and my customers. Would highly recommend.

Purnima Sharma provided us with all the assistance we needed and was very kind and helpful!

Arun from the chat team was awesome! Solved my questions and problem super fast and professionally. He is great!

Only at the early stages of using this app, but it seem very powerful and versatile, but with a very friendly user experience. Other apps I had tried were very difficult to manage in comparison.

The app appears to cater to a wide range of needs, from simple exchanges through to more complex returns. If you're exploring an easier returns option for your brand, it's worth giving this a go with the trial to make sure it's right for you.

The customer service has also been great, with a few issues holding up our setup, that were quickly resolved by the team.