AfterShip Returns & Exchanges , Počet recenzí: 2 267
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Podle hodnocení
The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working.
Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.
Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.
I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!
Great service and helpful when we needed to update things
This time they were helpful this time in helping me to get my account back to the correct plan. It was fairly easy when they walked me through it but overall not the most user friendly.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you.
We have checked the details and successfully processed the refund back to your account. If you still have any issues, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com and we will assist you with our best.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Aftership is amazing. The support is great always, thank you Harvinder for jumping on a call so quickly with us to assist in our questions.
Excellent Demo on how to show exchange and store credits. Thanks Priyansh for your support. Much appreciated
I am just a week in, but so far so good. I am at the first stage of just setting this up. I am finding that this will take some time to set up. That is actually a good thing, because this software gives you a lot of options. A one click install app usually doesn't do much. Be prepared to take your time to go through all of the details. In the end, I am hoping that this software will make our customers happy, make for a great return experience, and keep customers coming back. I will keep you posted as i proceed.
Very helpful tech support and my issue was resolved quickly.
Neha's assistance was prompt, efficient, and incredibly supportive. She swiftly resolved my issue within a matter of minutes.