AfterShip Returns & Exchanges , Počet recenzí: 2 281

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 79 % hodnocení s 5 hvězdami
  • 11 % hodnocení s 4 hvězdami
  • 3 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 6 % hodnocení s 1 hvězdami
22. září 2021

Highly recommend- Love how this app makes the return process so much easier for returns and exchanges. Customers get email updates throughout the entire process so they're in the know about their return. After a few weeks of using the app and having several returns in process, I accidentally deleted the app and lost all my data. Looking back I wish I never panicked because the AfterShip team was able to pull up all my data and get it reinstalled on my store through the app! Thank you so much Samad, Raviz, Manish, Rohit, and Shahvaz!

Layered With Lace
Spojené státy
Doba používání aplikace: 3 měsíci
4. srpen 2017

I really love this app, everyone makes an app to get the product out properly. But it's just as vital to monitor the returns, this is a wonderful app

Aliexpcg Gmail Com
Spojené státy
Doba používání aplikace: 3 měsíci
7. duben 2021

Very easy to use and will save me a lot of time on processing those pesky returns! Would recommend to any store owners

Shop Kurv Appeal
Spojené státy
Doba používání aplikace: 3 měsíci
Datum úprav: 26. říjen 2022

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

American Blues
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář AfterShip & Automizely odpověděl 20. říjen 2022

First, please accept our apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users.

We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern.

I regret the inconvenience caused to you.

Regards,
Team Returns Center

15. duben 2020

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

Dietz.se
Švédsko
Doba používání aplikace: Více než 3 roky
23. srpen 2022

Easy to install and use, very easy to get a hold of customer services and fix any issues or bugs that appeared

Pet Royale
Kanada
Doba používání aplikace: 3 měsíci
Datum úprav: 4. únor 2021

This is something I have needed for way too long. This app is helping me to expand my sales by streamlining my returns process and by offering free return shipping. The customer service to get this up and running has been fabulous.

La Femme Fatale +
Kanada
Doba používání aplikace: 3 měsíci
2. říjen 2021

awesome help from help center, super fast and nice. excited to get my returns more organized with the help of this app.

Woof + Wonder
Spojené státy
Doba používání aplikace: 3 měsíci
12. září 2017

Nice App... Couldn't use to fullest yet but so far doing well

Novateur Solutions
Indie
Doba používání aplikace: 3 měsíci
12. září 2020

Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.

ShopZips.co.uk
Spojené království
Doba používání aplikace: Více než 3 roky
Vývojář AfterShip & Automizely odpověděl 13. září 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz