AfterShip Returns & Exchanges

This app is easy to set up and use. I recommend it to anyone who wants add some automatic improvements to their store.

Wonderful customer service! We had a technical question and their team went above and beyond to schedule a Zoom call and make sure they answered all of our questions in as much detail as possible. Highly recommend!

(Edit 12/04/18) We were having trouble with upgrading to their new platform as this one will be discontinued so we followed the steps and the API would not work as much as we tried so we contacted customer support and thats when the hell began. What a bunch of incompetent people, never have we dealt with a company who does not know how their platform service integrates with shopify and having to tell them how the collaborator feature works for them to fix the bug. This problem has been going on for around 1 month and is still not fixed. Very disappointed and will happily be switching to another cheaper platform.

(Original post) Easy to use interface have been using for about a month or so, the only downside is there is no way you can customise the emails when you select shipment received. So therefore for you to let the customer know you have the return package it will also tell them that you will be refunding them yet what if they need a return for exchange not a refund? For that reason we have had to find a new returns system.

AfterShip is excellent, can't recommend it highly enough. Worth the money ten times over!

I recently had the pleasure of dealing with the customer service team. From the moment I first reached out for assistance, I was met with prompt, knowledgeable, and friendly service. The customer service representative was able to answer all of my questions clearly and efficiently, ensuring that my issue was resolved quickly. I was also impressed by the team's willingness to go the extra mile to ensure that I was satisfied with their service. I could tell that their team was highly trained and passionate about helping customers. I would highly recommend AfterShip Returns to anyone looking for top-notch customer service!. Great Customer Service. Thank you Prabha.

Due to the sheer volume of our sales each month, there are bound to be returns. AfterShip allows us to automate the return process, allowing us to spend time on more concerning matters. The best part is that it doesn't cost us a dime!

-Saves valuable time (Check)

-Simple and easy to use (Check)

-Everything you need for free (Check)

You wont find a better return app on Shopify hands down

I agree with others: Using app for a while now and now they are charging a ridiculous amount of $$ for a more complicated version. They should also allow us to use this lite version and charge less as I don't get many returns, it's not worth it to me. Now I am looking elsewhere as well. Disappointed.

Aftership is making business convenient for my online store. Returns center is seeming to be a handy tool for my store.

Just starting out so I will comment again once I have actually get a chance to use it.

I use this app for after ship services. I love it features. Easy to set up. Great customer service !