AfterShip Returns & Exchanges

Good interface, but some support issues and multi store set up not clear. A lot of going around in circles

Aftership returns have made it super easy for our customers to collect returns from customers, stops a lot of the hassle for us and already recommended it to friends who want to start their own stores. Thumbs up.

The concept is good but it was preventing the Add to Cart button from being shown on my website.

Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping.

I would prefer however if it just worked on the current theme.

Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!

I used this app to make returns portal for my site. It works really well and the support team is so helpful!!

Pretty basic. Easy to use. No headaches.

Easy to set up. We haven't had any returns through it yet, but it looks like it will work well for that process. Thanks for making it easy to us and set up!

I am amazed by the speed of the support response provided by AfterShip Returns Center. Sanjeet solved my problem in less than thirty seconds. Looking for a custom returns page? Check them out! 10/10

Works well so far, however, platform could be improved by adding a "send test email" functionality or a wysiwyg email builder.

App would have been perfect if they didn't expect you to be a Shopify plus merchant ($2000 a month on Shopify) just to issue a store credit to the customer. NOT SMALL BUSINESS FRIENDLY.