AfterShip Returns & Exchanges , Počet recenzí: 2 278

I would like to be able to set rules for allowing a return from the date the item actually ships or arrives, not the order date. They also need to allow larger size pictures for the headers. Overall, great app.

We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.

Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.

I havent started using the app, but looking at its features i am sure it will meet all my expectations of what i installed it for.

I have a great support and this app is very important for every shop...I come with another describe after 4 weeks :)

TRASH TRASH TRASH BE WARNED!
So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores

the app is well made. runs smooth and was very easy to install. i currently use aftership as well as returns center as it provides customer trust and that's vital if you want to be successful.

So far the app seems to be working great! My only complaint is that when I try and preview the emails that are going to customers (this is an option in the app) it comes up blank. I have reached out to the support center @ AfterShip, but have not yet received any response....So I'm giving them 3 stars.

Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.

Great app for Returns. Customer service is excellent. Especially Priyanka, who really helped me out. I didn't give 5 stars only because there is one feature I was really looking for. I wanted to be able to auto generate labels and although this app integrates with postmen to do this it doesn't work for me. I need to be able to create labels with extra services such as signature required and insurance which the auto generate labels does not allow. So I am left getting my labels somewhere else. If not for that one thing it would definitely be 5 out of 5 stars. Please integrate this!!!