AfterShip Returns & Exchanges , 2 280 arvostelua
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Works Great! I would not have a store without this app.
Very good app ,I would recommend it to any store. Easy to use.
Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...
This app is indeed easy to use but to suddenly block us from using the app and with the reason that we didn't pay for the user seat is nonsensical and completely unethical. You can't just decide to block app subscribers and change the pricing plan as and when you like. It is unfair, like forcing people to pay against their will. Please please reconsider before installing the app and then getting trapped in it.
Dear AfterShip Returns Center user,
We are sorry for the inconvenience caused.
Our system has recently introduced multi-membership that allows you to run your store by inviting members to your organization. Each member can log in with their own account. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And this might be where your disruption come from.
Our system charge subscription fee for additional members in an organization. While you can choose a plan for multi-seats that is suitable for your business. If you don’t need multi seats, you can always log in to the system with ONE email. But please be aware that only one single login is allowed at the same time.
Please check your organization's member settings at "https://organization.automizely.com/members".
We will try our best to improve our app. Thank you again for your feedback.
This is an app no store should be without. Our store will always have this app installed and use to our best ability.
FREAKIN AWESOME! It is a powerful thing to be able to offer RETURNS right from my Shopify Store and it is so easy for the customer to use as well! Really cuts down your time on the phone or e-mailing customers back about issues! HIGHLY RECOMMEND!
Good app. great support. I have been with these guys for a while now and they are highly responsive and supportive. I appreciate the help I received today. Thank you
Good
Little bir easy to set up, but works perfectly.
Another point, the support service is kinda slow. Must improve it!
This is a quality app and does everything I asked of it. If it had a bit better of a UI, it would be 5 stars. Edit: Support is amazing—fast and efficient work.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Returns Center Team
Overall, this is a great app which allows you to add a fully functioning returns centre to your website. It works simply but is effective. We get a high level of returns being in plus size fashion, and this has cut down customer contact around the process which is fab.
In the future it would be great if this was more customisable however.
1. The ability to add branding such as logo to the returns info page
2. The ability to amend and customise (the text at minimum) on the emails sent out to customers.
3. The ability to customise the url to one which is in the stores domain, rather than an aftership url.
At the moment it suits us as it is, however long term we will have to stop using the app because of the lack of customisation as it portrays a small brand image I feel.
However as a free app you dont get much better so thank you.