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The app will not accept the user's phone number as an identifier. It insist's on user email, but too many of my users are checking out without using an email. This causes frustrated users, who email or call me, which frustrates me. It also wastes my time, instead of saving me time.
Hi,
Thanks for your valuable feedback.
We have already forwarded your suggestion to the concerned team.
Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.
Kind regards,
Brishketu
Afterships return center make dealing with returns easy and fast! They take care of all the detail and make it convenient and easy to handle returns. Hands down the best returns app in shopify!
Great service and the app works well. You can use their templates, but also customise all sort of things.
i really appreciate working with the tech support, they resolve my issue very fast good service i recommend
I have no idea why this app had 844 reviews, i can only say something is really fishy.
There is no way an app this weak to get this amount of reviews. They work with votes to implement a basic idea, however some votes only have 2 votes and they added them lol...
We have spent over 16 hours of work just to get going and finally the thing that made us uninstall this app is the basic features that arent there and that our customers cannot respond to the automated emails. there is no way this app has 1000 customers so i dont understand how they got this amount of reviews. im thinking more like 12 people are using this app.
Customer service is super slow and unresponsive.
I truly believe someone in the market will come up with a really good return management system,
Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
This app does not really integrate within shopify website. Rather it redirects customer to external website. It should be completely integrated within shopify website. Due to this SEO also gets negatively impacted since customer leaves our website.
I was having a difficult time with getting my app downloaded to my store and the support was so patient and helpful to me. Actually they ended up going in to fix it, but I'm grateful they relieved my fustration!
Great app, integration is seamless to Shopify. Will continue to use, integration with Postmen is also good.
The instructions over Google Meet was very clear and helpful. Thank you Aditi