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I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.
So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been noted. We would ensure that you experience the best customer support.
Do let us know if you have any suggestions for us. You can contact us at support@returnscenter.com. We are available 24 X 7.
Kind regards,
Rupam
Returns Center support
Great app easy to setup and use by the customers
Best option to help you manage your returns.
Customer service at AfterShip is also very insightful and helpful!
Very excited and glad I chose AfterShip for returns!
Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.
This app really helps with the customer's return process, the support team is super quick and helpful.
Great app, really easy to use and the support team have been very quick to reply to my emails. Compliments aftership app really well. Needs a few more features to be perfect, but I believe these are on the roadmap. Tim
Fast customer service reply. I do struggle a bit to find out how things work, but the great customer service always helps me
Love it! Super easy to use and looks great!
I really do like the app but the customer service isn't the best. I reached out for a question about my return window being 14 days (I had a customer submit a request well after her 14 days had past. - months) I was advised to refer to a screenshot of my return window. I wanted to know how this was possible. I never recvd a response. Only until I advised I would write a review.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We have assigned a support executive to investigate and resolve your concern. Please check your inbox, as we have dropped an email to you.
We regret the inconvenience caused to you.
Regards,
Team Returns Center