AfterShip Returns & Exchanges

It was a really helpful app. To keep me track my customer parcel/package easily. Really recommend it to the Shopify user.

I lovED this app! Note the PAST tense. I get that you have to charge for your service BUT I am a very small business who has little to no returns and the new update with price charges is not a fit at all for me. Disappointed as this was a great help to me.

Original Reveiw ->This app ROCKS! Super easy to set up, looks amazingly professional, and it is free! Super impressed and thank you for building such a great app for free for us small up-starter businesses! I love it and highly recommend it!

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

Great app - had a few questions but the support team have been excellent at answering all our queries promptly. Only snag is extra seats is a bit expensive so we are restricted to one user doing returns.

New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.

Amazing customer service. The app isn't completely straightforward, but the team is ready to help at any time

At first I had some issues with customizing the return page with my brand name. Customer support was extremely helpful and fixed it right away. Also has a free plan which is great for start ups. I gave it 4 stars because I as transferred to 3 different reps before I was helped.

On a basic level its a great app - it makes a streamlined process for customers to process a return on their own.

However there are some missing key features that are lacking:
1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar.
2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.)
3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc.
4. The it takes you to an outside page rather than allowing it to be done within your page.

Some main updates would make it a great app, as the integration was quite easy and straight forward to use.

RARR Sportswear
www.rarr.com

The app is useful so far. I'm not sure if i have settings wrong but i don't receive some email notifications.

The app works great if the return is for a single box. We have processed hundreds of returns with this app and have been relatively satisfied overall.

One challenge: If a customer has multiple boxes to return, there is no way to provide multiple shipping labels to the customer. At that point, we need to manually create electronic shipping labels and email over to the customer. This defeats the purpose of the app.

Additionally, In the past month, I've seen a large volume of customers say they never received the secondary email after we've approved them for a return. At that point, there is no way for me to re-send the confirmation email (which contains the optional return label for them to print). As such, I typically need to manually save their return label and send it over to them on my own. Again, this completely defeats the purpose.

It would also be nice to be able to easily change shipping label weight and dimensions for each return as we have hundreds of different size and weight packages.

If you need a return solution for single, uniform boxes, this app should be great for you. If you need anything flexible or variable (or if you have customers who potentially don't receive emails from the app) then you might not be satisfied with this app.