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Doesn't allow you to change the email template that autosends to your customer. This is a huge deal. I don't want just anything sent to my customers. Please fix this and we will change our rating.
The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been noted. We would ensure that you experience the best customer support.
Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you.
Kind regards,
Shahvaz
Team Returns Center
The app is only a one way integration and isn't designed to automate the entire exchanges process. It doesn't adjust Inventory or generate a new order in Shopify to send the replacement product if a customer chooses to exchange. It doesn't save me any time as I still have to process the return manually in my back end (Generate a return and new Order in my system). I did email customer support and they were very quick to get back to me.
estoy en fase de prueba y todo bien, tendré que ver que ocurre después de los 7 días y si no surgen sorpresas
Gracias por tus comentarios.
Me alegra saber que está explorando nuestra aplicación y estoy seguro de que la encontrará útil. Es nuestro esfuerzo constante el deleitar a nuestros usuarios. En caso de que necesite ayuda mientras usa la aplicación, no dude en contactarnos.
Estamos disponibles las 24 horas del día, los 7 días de la semana. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a support@returnscenter.com
Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas.
Saludos,
Neelima Aggarwal
Centro de devoluciones
muy amables, si funciona la app y es muy practica, la gente que me atendio me resolvio cada una de mis necesidades
The application works correctly. Easy to operate and take the information to CSV. 100% recommended
I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!
Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over
I think this is an interesting enough system. I need more practice to use this program. in the third tab where it is indicated (return by yourself) I had problems with confirmation
It work very well for my needs, easy to setup. Makes it very easy for the customers to return there products.
We appreciate you taking the time and sharing your valuable feedback.
We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@returnscenter.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
AfterShip Returns Team