AfterShip Returns & Exchanges

Moazzam was helpful on the chat and was able to quickly resolve the issue that I was having with my domain. Well done!

Fast response and nicely done well.

great support from Moazzam and helpful features for my store

Mozzam was great and helped me with my issue connecting stores! He was able to get on a Google Meet to walk me through the problems.

Thanks again!

The team is one of the best on the Shopify App's market. I'm using their apps on all my Shopify stores and every time I need support for anything, they reply quickly and really respectful. They don't close the chat until your issue(s) is/are fully resolved.

In short, I just can recommend you to trust this company and using their app

Customer Service Was On Another Level!

Good support from Mozzam when integrating the app

Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

Great support!