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Very useful app. We use it to create the RMA # and get the reason for return for each customer, who sends the email request. Even if we do not send the return label,( because do not request the return, just send the replacement), we finally have all complaints in one place and nicely organized. There is a useful feature to this app Vs the expensive RMA management systems: you have the control either accept and send the return label (paid or not), or reject. (And you can customize the return policy, the shipping instructions, reason for return options. I wish I can edit the main section as well. I do not like the wording on how to start the return but cannot customize them.) With our product we do not want to encourage the returns on the whim, but rather with the real issue. We have all the necessary information on the website to make the educated decision, before buying and having the control to involve the buyers in communication really helps.
Easy to set up. Definitely a must have for any shop owner.
Better than i expected.
Great app, great support team, thanks Samad. He helped me thru out process and the team is very responsive
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app.
Be rest assured that your issue will be dealt with utmost priority.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
Regards,
Team Returns Center
Great app! Easy to use. I enjoy using it very much.
The app is very helpful and easy to use. It makes creating & managing returns on my store extremely simple.
Excellent app, but also excellent support. An issue solved within minutes via a screensharing call - impressed!
We are very happy with this app, the app is good easy to use and the support is very helpful. Very happy with the app
Very helpful customer service and helped me solve my issue. Quick responses and made sure the problem got fixed in a timely manner.
Hola, he tenido varias dudas sobre el funcionamiento y edición . Al solicitar ayuda y asesoramiento , he recibido respuesta rapida y muy efectiva, aclarando rápidamente cualquier duda.
Great communication and fast troubleshooting. They were able to solve my issues quickly and walk me through the platform.