AfterShip Returns & Exchanges

Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!

After reading all the reviews I'm so excited to it

I had many problems before using Aftership. After installed this amazing app. My all problems are solved. Now I managed all return easily. It very useful for me. I strongly recommend it.

Returns Center is very user friendly. They have great customer support, integrates perfectly with my store. And gives my shoppers and me an extremely easy and simple way to handle their returns.

Nailinee was very helpful and kind in her assistance. She was very patient and kind to me. I appreciate her patience.

Awesome app! Really like this it helps all my work really enjoying it.

We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.

Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images

Had a great experience getting the help I needed. This app makes things so much smoother for both myself as well as my customers

Thank you for your amazing work with me you are so cane of sweet fast respond and communicate thank you.