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GREEDY AFTERSHIP
Aftership must be on a mission to lose customers. They have lost us. I’m not paying $89 per month to upgrade. I don’t particularly like returns and I’m certainly not going to spend $89 for a impossible to set up Return Center.
Super disappointed
I had to move to this app form Bold returns as Bold are no longer supporting that app. The move was pretty painful and took quite a long time with back and forth's with support who take forever to answer.
I've had this app for a few months and had an ongoing issue with customers not being able to access the returns portal, and finally I found the issue today. The returns portal does not have an SSL certificate meaning most browsers will not open this page. To which support tell me it will be an extra $10usd a month to add and SSL certificate to make the page safe to browse.
This was not advertised anywhere in the description of the app. And I find it a joke that it becomes another cost to bare.
I would recommend using a different app.
Cant believe this will not be free after May 31st. This was so handy, why did they have to change it I’m sorry but I’m not paying $89 per month for returns, as this is how much it will cost for the amount of returns I receive.
Really disappointed. Aftership are just greedy!!
These guy's business sense seems to be way out. Paying $799 for over 100 returns seems more like a joke. Will uninstall all aftership apps.
it is crazy, they offered free now too much monthly fees, not worth at all..going to uninstall now.
I was in love with this app but sadly they are discontinuing this one and make you pay a lot for a new one which is worse and more complicated. Very disappointing. I will look for another app
Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue???
Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.
Now this app has gone upto $40 for 4-20 returns it doesnt make financial sense to keep it running in our store. such a shame as it had the basics for returns to be organised easily.
review Pre charge
easy to install and setup. makes returns a breeze for my customers and keeps them organinsed for me. its a win win.
thanks
www.petnpony.co.uk
Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.
First, please accept my apology for the experience you had.
It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users.
We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer!
I regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Returns Center
Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.