Recensies (2.328)
Verfijnen
-
Op beoordeling
sehr gute Beratung und hilfsbereiter support.
Fantastic app! we needed something that was easy to navigate and help monitor our returns. This app does everything we need and more.
Perfect app, and works exactly how you would expect it and more
He was very successful in helping me with my trail and was prompt when doing it. I truly appreciate how kind and very professional everyone here is. Please keep up the good work Aftership team. Love It Here :)
Excellent app and great service. The support team is very helpful. They patiently answered all my questions and helped with any concerns I had.
Quick and amazing service
Servizio tempestivo dell'assistenza
Nalinee answered all my questions, excellent support and went beyond my expectations
We have been using AfterShip a smidge over a year now. Before this week, I may have given them 4-5 stars; however, there was a change to the app that overrode our return rules; creating an issue for our users.
In trying to force an upgrade, at a 70% cost increase, our app no longer functioned as before, nor as desired.
After working with support for three days, it was finally resolved today, when the agent, Ayush, removed the forced upgrade. Now our app appears to be performing as needed. There is no way for the user to work around the upgrade and it is not clear that is the issue.
All you will need is some patience, an understanding of how the app is supposed to perform for your site, and a fierce determination to reach a support agent who will comprehend the issue and needs of the customer, and be willing to stick with it to make the correct changes.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. If there's anything specific you'd like to see or any additional features you're interested in, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com. We will try our best to ensure that your experience with us becomes worth a 5-star rating.
I have been using AfterShip Returns for years on several online shops, and I'm fully happy with it. It's easy to configure, and offers a very professional experience to customers for returns, despite I didn't use all their features as of now. I strongly recommend it!