Recensies (2.396)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 80% recensies zijn 5 sterren
  • 11% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
Bewerkt 4 februari 2021

This is something I have needed for way too long. This app is helping me to expand my sales by streamlining my returns process and by offering free return shipping. The customer service to get this up and running has been fabulous.

La Femme Fatale +
Canada
3 maanden gebruiken de app
2 oktober 2021

awesome help from help center, super fast and nice. excited to get my returns more organized with the help of this app.

Woof + Wonder
Verenigde Staten
3 maanden gebruiken de app
12 september 2017

Nice App... Couldn't use to fullest yet but so far doing well

Novateur Solutions
India
3 maanden gebruiken de app
Bewerkt 26 oktober 2022

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

American Blues
Verenigde Staten
Meer dan 3 jaar gebruiken de app
AfterShip heeft geantwoord 20 oktober 2022

First, please accept our apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users.

We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern.

I regret the inconvenience caused to you.

Regards,
Team Returns Center

15 april 2020

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

Dietz.se
Zweden
Meer dan 3 jaar gebruiken de app
27 januari 2022

Le service client est très professionnel et rapide ! l'apps semble très complète et facile à utiliser,

PROVOCATIVE LINGERIE
Frankrijk
2 maanden gebruiken de app
18 januari 2018

Great app. Very easy to setup and makes returns very easy!

Ladies Fashion Now
Verenigd Koninkrijk
2 maanden gebruiken de app
10 mei 2023

Terrible support, completely wasted my time. I will be removing this app.
I wouldnt use this company

Lilly + Bo
Verenigd Koninkrijk
Meer dan 4 jaar gebruiken de app
AfterShip heeft geantwoord 10 mei 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

9 september 2017

I was looking for something like this, it is an awesome app, the way my costumers can now return the products its great this app it makes it so easy! App totally recommended!!!

Www Nezme Com
Honduras
2 maanden gebruiken de app
12 september 2020

Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.

ShopZips.co.uk
Verenigd Koninkrijk
Meer dan 3 jaar gebruiken de app
AfterShip heeft geantwoord 13 september 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz