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This app and service is extremely useful. Best app available for tracking returns. Everyone with an eCommerce should install this app. It will make your life so much easier.
really nice app. but not loving the huge price increase. for such a simple app, the cost is not merited. and on top of that, you only get 20 returns a month for 40 bucks. that's highway robbery. that's a sure fire way to slowly start losing customers. sadly I will have to start looking for a better alternative. ugh!
Questionable Pricing since latest update.
Good App but a Bit Expensive. I am still testing this. Let see how it goes. I have hopes that the app will be as expected.
Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me.
Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.
Thank you for sharing your feedback.
It is unfortunate to know that you didn't have the best experience with customer support and our app.
Your feedback has been registered for the customer support so that they can help you on priority.
Also, we've reviewed your concern with login & label generation. I would like to inform you that the login issue is already resolved and to fix the label generation concern we've escalated it to our Postmen development team and we will surely get back to you via chat and email once it will be fixed.
Rest, please be assured that you are our valued user, and we are committed to providing the best support at all times.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Returns Center
UPDATED: Sorry guys, I totally understand charging for the service, but your price points are so far wrong it is not funny in the app ecosystem. Uninstalling.
Running an apparel business, if I didn't have a rock solid returns system for wrong sizing I am not sure the business stays viable. AfterShip does the job better than the others I have tried.
https://onlinecyclinggear.com
Seems like it should work. I created a mock return request and all seemed to work well. The reason I didn't give if the full 5 stars is I think they could improve it by adding an option for customers to submit a picture of a defect. That way the seller could make an immediate decision to refund or replace the item without the customer having to return a parcel and wait for it to arrive and be inspected before a decision is made.
If that option already exists, forgive my ignorance but I didn't see it in options.
This is not advanced software and can become very expensive once you start to do any volume of returns. The overseas support not v good. They usually answer a different question or don't understand.
But the WOSRT thing they have done is after 1 year of my using the app - yesterday none of my team could log-in. Without advising they added a cost per user to the system!!! I could understand if this was really advanced enterprise software - but its not. Now on top of the expensive usage charge I must pay per user seat. Awful case of trying to milk additional cash from existing users.
If I could turn back time I would have picked a different provider. I will get off this app as soon as I have a space to do so. Zero stars from me.
Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options
So far it is working great. Run into errors with adding text on common return questions section