Recensies (2.345)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 79% recensies zijn 5 sterren
  • 11% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
16 oktober 2022

Great app to manage your returns and generate your portal. Customer support is very fast and helpful. You should definitely give it a try!

Lara Marlen
Duitsland
Ongeveer een uur gebruiken de app
15 april 2021

Awesome app, keep it up!! Very Very Useful as a seller on a webstore. A must have and highly recommended to all e-commerce sellers.

Ishnya
India
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6 maart 2022

Amazing app. Great tool for any shop owner. Makes return less of a hassle. Page is customizable, so matches your shop perfectly.

hagoromo.shop
Hongkong SAR van China
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2 september 2021

Terrible customer service, the chat support is a joke. A simple request turned into what felt like hours of just "Allow me one moment", and then a different rep (avatar picture changed) just shows up with no warning, and just keeps repeating the same thing, "Allow me one moment". I actually don't know how long this brain dead simple request would have taken because I simply closed the chat window after like 45 minutes of waiting, and canceled my account. Don't have time for this.

Self Align
Verenigde Staten
Ongeveer een uur gebruiken de app
AfterShip & Automizely heeft geantwoord 2 september 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Returns Center

6 juni 2022

I am still setting up this app on my website but I had some questions and Aditya was amazing at answering and helping very promptly. I look forward to seeing the capabilities of this app for my e-commerce store.

Our Day Of
Verenigde Staten
Ongeveer een uur gebruiken de app
23 april 2021

Just started using this app, but already super helpful. It simplifies all elements of returns and shipping.
Good Job

Le Angelique Hair Tools
Verenigde Staten
Ongeveer een uur gebruiken de app
9 oktober 2023

Great quick response by customer service when I needed to talk through a scalable option for my business.

QUIT//FIT
Verenigde Staten
41 minuten gebruiken de app
23 november 2022

I got immediate and fast help with setting it up! I haven't had to use it yet but I am glad to know if I need assistance its available.

Hard Velvet Handmade
Verenigde Staten
Ongeveer een uur gebruiken de app
23 juli 2023

So far its been great and I look forward to using this app with my Shopify store to make the process of returns and exchanges easier. Adiyta Pundir really helped me get things set up and was very helpful and knowledgeable! Thanks!

K&K Modest Apparel
Verenigde Staten
Ongeveer een uur gebruiken de app
10 augustus 2022

Not free and free options disappear as you click through the app. Free went to $1,200 / year and I was told through the chat they "just adjusted prices".

CCA Lions
Verenigde Staten
Ongeveer een uur gebruiken de app
AfterShip & Automizely heeft geantwoord 10 augustus 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip