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Updated review after their change to the new app:
I used to like this app very much, but their decision to change to the new app is just absurd. Starting with ridiculous price of 40$ per month (really??), then followed by taking the app outside of Shopify dashboard (very uncomfortable) and ending in the new so-called new design of the returns page (tiny store logo, hero image non-responsive really, and most of all - no place or formatting options for the important returns policy information for the customers).... I´ll have to look for something else now, very disappointed...
My old review: Great app, incredible that it is free! Works perfectly for my shop www.lemiche.com till now and its very practical for the customers and the workflow, I´d definitely recommend it!
So far so good, only thing that there are no different themes available rather than only one where it is very difficult to add company's logo as per dimensions requests. Customer service is perfect!
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.
Thank you for your valuable recommendation. We've registered your request in our feature sheet so that we will work on that for you.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
You can always contact us via the live chat option available on your account or email us at support@returnscenter.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team Returns Center
Handles our returns easily! Customer service is very quick and helpful. Prabha was able to fix my issue right away
This is a great app. From motofans.shop
Like it. Great app. Clean and simple to use. I have used this app for many years. It has made my business more legitimate.
Brishketu was extremely helpful guiding me with the API key and setting up the default label generation. Everything else has been really easy to navigate and set up. So thankful for the great app and customer service!
This app is super helpful for any clothing business selling on shopify as it integrates seamlessly.
I'm changing my review to one star. Not because the app doesn't work, but because the support sucks so bad. It took ONE HOUR for someone to tell me where to update the merge tag contact info. Learn how to use your own app or train your support. This happens literally every time I reach out to support. I end up in a foul mood because something that should be easy and fast isn't. Love how this app helps me automate and organize my store returns. It's easy to set up and use. I spend zero time searching my emails or updating a spreadsheet thanks to this app. One day I hope to use the app to its fullest potential.
The customer service has been great during the onboarding and setup phase. I would suggest this app to others.
Easy to use and set up however I wish they had Royal Mail as a shipping option. Many businesses in the UK use Royal Mail and this app doesn't accommodate to it.