Recensies (1.285)
Verfijnen
-
Op beoordeling
Nice app makes it so easy to handle returns. I would really love to see a feature to communicate with customer before approving the return and also an option to make adding the images mandatory on returns page.
So so happy with this app! It makes returns management much easier and simple, for us and the customers. They also have a great service. Would recommend!!
Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!
Dear AfterShip Returns Center user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
Returns Center has introduced multi-membership that allow you to run your store with less hassle. You can invite some teammates to your organization and each member is able to log in with their own account and get access to your organization. This is where your disruption might come from. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And that’s why you’re asked to set up new profile for several times.
You can subscribe a plan for multi-membership that best fits for your business. And if you don’t want any subscription, you could also allow all your teammates to log in Returns Center with the same email address. But please be aware that only one single login is allowed at the same time.
As our distinguished customer, we will try our best to improve your experience with us. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Terrible support.
They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
awesome app i highly recommend for all users. works great with our site and i will use it again for all my other sites.
This has a nice interface and is free and helps easily facilitate returns. Returns can be a difficult thing for any business and anything that makes it easier helps. Thanks.
App very efficient and excelent customer service
Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!
The app is amazing! Samad was even better! I appreciate when someone is able to understand my issue clearly and get it fixed in the nick of time!
The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!