Avaliações (2 418)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 80% das classificações são de 5 estrelas
  • 11% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
21 de maio de 2020

excelente ha sido de gran ayuda para nosotros, y para nuestros clientes, en diferentes circunstancias, mil gracias por todo

GO RIGO GO!
Colômbia
11 meses usando a aplicação
Questão respondida por AfterShip 24 de maio de 2020

Thank you so much for taking the time to leave us a rating.

17 de abril de 2020

Good App but a Bit Expensive. I am still testing this. Let see how it goes. I have hopes that the app will be as expected.

Workologic
Índia
10 meses usando a aplicação
Editado a 19 de setembro de 2017

Seems like it should work. I created a mock return request and all seemed to work well. The reason I didn't give if the full 5 stars is I think they could improve it by adding an option for customers to submit a picture of a defect. That way the seller could make an immediate decision to refund or replace the item without the customer having to return a parcel and wait for it to arrive and be inspected before a decision is made.

If that option already exists, forgive my ignorance but I didn't see it in options.

Cameekies Unmentionables
Jamaica
10 meses usando a aplicação
26 de abril de 2024

As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform.

The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts.

Overall, we have been happy with AfterShip and I would recommend giving them a try!

The Good Collective
Estados Unidos
9 meses usando a aplicação
Questão respondida por AfterShip 28 de abril de 2024

Thank you for your valuable feedback.

We’re delighted to hear that you had a good experience with our app and customer support.

We are open to suggestions please confirm the process you mentioned needs to be done manually so that we can work on that too. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

27 de setembro de 2019

Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options

CHEEKYY
Estados Unidos
10 meses usando a aplicação
23 de novembro de 2023

Die App hilft Retouren einfacher zu managen, obwohl ich den korrekten Workflow noch nicht ganz verstanden bzw. wohl nicht vollständig eingerichtet habe. Bin aber insgesamt zufrieden damit.

easypainting.ch
Suíça
10 meses usando a aplicação
Questão respondida por AfterShip 24 de novembro de 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

5 de julho de 2017

So far it is working great. Run into errors with adding text on common return questions section

Tanda Shoes
Canadá
10 meses usando a aplicação
14 de agosto de 2017

Simple and easy installation. Useful app, I would recommend it to others great service by Aftership!

Big Boy Collectibles
Estados Unidos
10 meses usando a aplicação
2 de agosto de 2017

Very easy app to work with. Simple workflow!
Would have loved to have a customization option for the email that are sent to customer.

Thehomedream
Austrália
10 meses usando a aplicação
26 de setembro de 2017

So far so good. But our customers keep sending the emails about "Add Tracking"-a page comes up with some errors, so they can't add a tracking number. Other than that, this app is absolutely convenient for both customer and us.

Hayden Girls
Estados Unidos
9 meses usando a aplicação