AfterShip Returns & Exchanges

Moazzam was very helpful! Wonderful app but could still some updates. Looking forward to what they are able to do with their app.

I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.

Good. Very good. Very Very useful. It helps me so much

I had trouble installing it, initially. I had to uninstall and reinstall and a couple days later it works. Overall, it is a very easy to use app. I have not had the chance to observe how it works on my store. However, I like the fact that this app takes care of the return process for my store.

Good makes return so much easy

It was a really helpful app. To keep me track my customer parcel/package easily. Really recommend it to the Shopify user.

I lovED this app! Note the PAST tense. I get that you have to charge for your service BUT I am a very small business who has little to no returns and the new update with price charges is not a fit at all for me. Disappointed as this was a great help to me.

Original Reveiw ->This app ROCKS! Super easy to set up, looks amazingly professional, and it is free! Super impressed and thank you for building such a great app for free for us small up-starter businesses! I love it and highly recommend it!

I'm just starting to use Aftership and I like it so far. I love how it integrates with Shopify. My only criticism is that there does not appear to be a way to deduct the exact cost of the return labels from my customers. When customers are purchasing my product, the initial shipping service gives my customers options for shipping speeds and adds the shipping cost to their order. I wish there was a way for customers to be able to deduct the precise return label shipping cost from their refund or to be charged the exact cost of the return label for exchanges. The way it's setup now, I can charge a flat fee for all returns/exchanges, but it'll raise some customer's eyebrows when they see that it cost $3.71 to ship the product to them but will cost them $5 to return the product to me (for instance). Or for other customers, it'll cost them $5 to return the product but cost me $8 for the return label.

Great app - had a few questions but the support team have been excellent at answering all our queries promptly. Only snag is extra seats is a bit expensive so we are restricted to one user doing returns.

New to the app, not really sure if its good yet but from what I hear, its pretty nice. Looking forward to using it.