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Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.
First, please accept my apology for the experience you had.
It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users.
We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer!
I regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Returns Center
Good tool. Will receive 5 stars when I'm able to edit the canned email being sent right before sending it. I need to be able to quickly include the link to the shipping return label generated through Amazon.
Hola buenas tardes. Muchas gracias por su aplicación, es útil para el cliente y de gran ayuda para el administrador de la tienda.
Nice App.
Always room for improvement.
Keep the updates coming.
I appreciate the quick help from customer service. So far I like the user friendliness of AfterShip Returns Center.
Thanks for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Also, we will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Riyaz
Team Returns Center
I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!
Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.
verry nice app, usefull and and you fixed the one thing i disliked about it or you will fix it anyway
This will save me a lot of time and money. The ux for the customer is great and it makes it easy for my business to keep track of everything.
Hi Budo Brothers,
Thank you for leaving us a 4-star rating. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day.
However, we want the experience to be 10/10 for you and would love to have your sincere feedback on what more we can do to make the experience 5 star-worthy.
Would appreciate your constructive suggestions on the same so we can serve you better.
Great service provided by Lovish. Was able to answer all of my questions and concerns on one call. Was very patient with all of my concerns- and walked me through all the steps.