Avaliações (2 403)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 80% das classificações são de 5 estrelas
  • 11% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
Editado a 28 de março de 2020

like the app. keeps returns organised.
but got annoying 'leave 5-star review' reminder at the top of page all the time.

ProHorse
Austrália
Over 5 years usando a aplicação
Editado a 21 de outubro de 2020

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

ELIYA THE LABEL
Austrália
Almost 5 years usando a aplicação
Questão respondida por AfterShip 21 de outubro de 2020

Thank you for sharing your valuable feedback.
We do keep track of the requests by our users and we will make it more feasible.
Do let us know if you have any suggestions for us.

You can always use the chat option on your Returns center account if you need any assistance.
We are available 24X7.

Kind regards,
Nitesh

29 de setembro de 2020

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.

Clothes & Roads
Canadá
Almost 5 years usando a aplicação
Editado a 26 de setembro de 2023

Update on sept 2034
Tech support is quick to respond, Moazzam helped immediately with my request.
Still happy with the app.
----
I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process.
Other than this i'm happy with the app, it's easy to set up and works as described!

--- --- ---
We need to get alerts when customers file a return. It's crazy this is not possible with the app.
Too busy to check it daily, we should be noticed/flagged when someone files a return.
When are you including this feature?
This the only major complaint.

NGNM - No Gods No Masters ® Cycling
Itália
Almost 5 years usando a aplicação
Questão respondida por AfterShip 27 de setembro de 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

22 de abril de 2020

It looks simple, easy set up and friendly experience for customers, I'll try the 14-days free trial and see how it works.

VZlush
Estados Unidos
Over 4 years usando a aplicação
17 de setembro de 2020

Nice App, unfortunately, automatic return labels aren't possible in EU... Big bummer for us. Hopefully, you guys get on it soon.

Lobster US
Países Baixos
About 4 years usando a aplicação
Editado a 24 de fevereiro de 2021

When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.

Feather 4 Arrow
Estados Unidos
About 4 years usando a aplicação
Questão respondida por AfterShip 28 de agosto de 2020

Thanks for the review but surely some misunderstanding is there.
Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.

4 de agosto de 2023

Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.

Curvy Beach
Estados Unidos
Almost 4 years usando a aplicação
Questão respondida por AfterShip 6 de agosto de 2023

Thank you for your valuable feedback and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

18 de setembro de 2020

I really like this app it helps my customers by a lot

Fitversal
Estados Unidos
Almost 4 years usando a aplicação
3 de dezembro de 2019

Excelente app. It has been very usefull for my business to manage the returns and provide a good service to the clientes. I recommend it.

Cklass.shop
México
Almost 4 years usando a aplicação