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Just started using this app, but already super helpful. It simplifies all elements of returns and shipping.
Good Job
First off, not very professional in asking me to give 5 star review after i was asked to give my review (I put 4 star because I did not have much information in how the app works and I was then asked to delete until I got my answer on how I feel the app) I was told I can do international shipping with the free program, but I feel the customer service didn't understand my question or help me. I had to figure it out myself. The person also gave me the wrong answer to the question I asked because I tried to create a return label and it stated the free program does not support international return label, when I kept asking which program supports international return label shipping at the cheapest cost. Going to go through customer service one more time and see if my experience has changed.
Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users.
We work really hard to make our app user friendly and provide a great support experience.
One of the specialists will reach out to you on priority in order to assist you.
Regards,
Neelima
I got immediate and fast help with setting it up! I haven't had to use it yet but I am glad to know if I need assistance its available.
L'application est parfaite, il manque toutefois la gestion des complète des traductions et plus de choix d'intégration de transporteurs pour la génération d'étiquettes
Thanks for your kind words and suggestions.
We have forwarded your suggestion to the concerned team and very soon you will notice enhanced features.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Riyaz
Team Returns Center
I really like the look of this app from the customer's standpoint but from the merchant side
It doesn't make sense that the return window starts the day the order was placed
It should begin once the item has been delivered because packages can take one to five business days to deliver
And there is no way to delete returns, at least give the option to run tests and delete test returns
Hello,
We are continuously working to improve the application. We will surely inform you once this feature is introduced.
Regards,
Sumit
So far its been great and I look forward to using this app with my Shopify store to make the process of returns and exchanges easier. Adiyta Pundir really helped me get things set up and was very helpful and knowledgeable! Thanks!
I must say from the start, the Returns Center support team was very helpful. Sanjeet guided me through some initial setup concerns I had and all is working great. Great experience !!
helped me within seconds removing the after ship watermarks from my returns page and emails. Very friendly, loved the support, thanks!
Wooow Everything I need for my small shop and the chat was so quick to help easy to navigate excellent thank you so much so so helpful amazing
True 5 star review and assisted me with installation and taught me how to use it, perfect for a novice. Looking forward to becoming a veteran as well