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Great app , but new update is to much expensive :(
Uninstalling !
I really liked this app a lot, but now they want to start charging $40 a month just for basic. NOT WORTH IT for that price. I will have to now find a new app.
This app is useful (when it works) and when it doesn't it is beyond a doubt the worst app I have ever used. My store does 1million+ on shopify so I have most of the top notch apps and this one is one of the best and one of the absolute worst.
I picked a plan upon install and I am "UNABLE" to change that plan. Like at all. Does anybody think thats weird?
So I contact support on 17th December 2019 ...
They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.
I am sorry to know that you are not happy with the pricing.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to ...
confusing app. I'm struggling to integrate with my store and i have not had a response from customer service, it has been a teo months nearly since i emailed them.
Ridiculously overpriced.
Free version was perfect.
Just greed at that price, would have gladly paid $3-5.
IF ANYONE IS READING THIS AND WANTS A REPLACEMENT:
SEARCH > CLICKSIT < - FREE & MUCH BETTER.
This is probably the worst app ever. Go with Bold
ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the ...
Hello,
Apologies for the inconvenience caused.
We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We ...
Ive only had multiple problems with this application and I contacted the customer service and got a generic response of little help with each problem. www.vibeclothingcompany.com
(Edit 12/04/18) We were having trouble with upgrading to their new platform as this one will be discontinued so we followed the steps and the API would not work as much as we tried so we contacted customer support and thats when the hell began. What a bunch of incompetent people, never have we dealt with a company who does not know how their platform service integrates with shopify and having to ...