AfterShip Returns & Exchanges , 2 278 avaliações

Avaliação geral
4,7
Pontuação por nível de classificação
  • 79% das classificações são de 5 estrelas
  • 11% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
3 de março de 2024

The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working.

Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.

Melomys
Estados Unidos
About 1 year usando a aplicação
14 de março de 2024

Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.

Tote&Carry
Estados Unidos
Over 3 years usando a aplicação
30 de abril de 2024

Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.

Katie May
Estados Unidos
8 months usando a aplicação
28 de março de 2024

I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!

CitySport
Austrália
About 2 years usando a aplicação
21 de março de 2024

Great service and helpful when we needed to update things

Oxygen Boutique
Reino Unido
Almost 5 years usando a aplicação
1 de abril de 2024

Aftership is amazing. The support is great always, thank you Harvinder for jumping on a call so quickly with us to assist in our questions.

La Bohème Lifestyle
Austrália
Over 3 years usando a aplicação
Editado a 20 de março de 2024

This time they were helpful this time in helping me to get my account back to the correct plan. It was fairly easy when they walked me through it but overall not the most user friendly.

Waiwaolani
Estados Unidos
3 months usando a aplicação
Questão respondida por AfterShip & Automizely 8 de março de 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you.

We have checked the details and successfully processed the refund back to your account. If you still have any issues, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com and we will assist you with our best.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

14 de março de 2024

Excellent Demo on how to show exchange and store credits. Thanks Priyansh for your support. Much appreciated

THUNA
Koweit
Over 3 years usando a aplicação
9 de abril de 2024

Neha's assistance was prompt, efficient, and incredibly supportive. She swiftly resolved my issue within a matter of minutes.

Arbortec Forestwear
Reino Unido
Over 4 years usando a aplicação
19 de março de 2024

Very helpful tech support and my issue was resolved quickly.

SAINT CHIC
Estados Unidos
Over 4 years usando a aplicação