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I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.
We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.
Our team is trying to connect with you to help you at earliest. Please respond to their email.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Terrible support
Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users.
We value your insights and want to ensure that your concerns are fully addressed. As part of this commitment, a member of our support team has already reached out to you by email, and we will work diligently to resolve any issues. Our goal is to make sure you feel fully satisfied with our services.
Please remember that our Support Team is available 24/7, ready to assist you via live chat on your account or at support@aftership.com for any further questions or concerns.
Warm regards,
Team AfterShip
Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.
Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as possible, and it was never our intention to make you feel obligated to leave a review.
Since you haven’t had the chance to fully explore the program yet, one of our experts has already reached out via email to schedule a screen-sharing session. During this meeting, we’ll walk you through the features of our application and address any questions or concerns you may have.
We’re also open to any suggestions you might have. Your input is invaluable in helping us better understand the needs of our users, so we can continue delivering an exceptional experience.
If you need further assistance while setting up the app or have questions about any feature, feel free to reach out through the live chat option in your account or email us at support@aftership.com.
Best regards,
Team AfterShip
ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!
AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.
When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees.
To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return.
We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return.
Avoid AfterShip at all costs unless you want to be scammed like we were!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Regarding the unused quota on your plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.
We highly value your business and have sent you an email with additional details.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!
deleted, pricing structure for the new app is expensive
If I pay large amounts of money using an app, I don't want to get constantly and everywhere a request for leaving a review. But you got what you wish for now I guess. A 1 star review.
Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.
Terrible support, completely wasted my time. I will be removing this app.
I wouldnt use this company
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
I really do like the app but the customer service isn't the best. I reached out for a question about my return window being 14 days (I had a customer submit a request well after her 14 days had past. - months) I was advised to refer to a screenshot of my return window. I wanted to know how this was possible. I never recvd a response. Only until I advised I would write a review.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We have assigned a support executive to investigate and resolve your concern. Please check your inbox, as we have dropped an email to you.
We regret the inconvenience caused to you.
Regards,
Team Returns Center