AfterShip Returns & Exchanges

Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out...
Still havent heard back.

A very good app to maintain your returns seamlessly.

There is a notice at the top of their site that states you must switch to the new version before 5/31 and they cut off my service prior to that with no notice at all.

Original Review: Would be a great app if you could customize the online return form a little more, as well as customize the verbiage in the return notifications sent to your customers.

SUPER simple to set up. Works really well from both a customer and retailer perspective. Very happy and provides a great solution to manage the returns process. And what's more, it's free! Amazing.

The app is great and easy to use. I like the integration with Postman for return label generation as well. My only request would be to offer a cheaper option of the Pro version for under 20 returns a month as the features are necessary but too expensive ($119/mo) for small brands until they grow!

Very easy app to work with. Simple workflow!
Would have loved to have a customization option for the email that are sent to customer.

This App is Amazing!! The Automation is Incredible!!

Robust and powerful and 24/7 chat support which is realy helpful i greatly enjoy this app for retursn and also their tracking

Beware! This app does not automatically issue a refund like the free Shopify app does! We found out after a few weeks that this app had not refunded the money to our customers once we had processed the refunds, so we had to go back and do it all manually! The creator has NOT clearly informed about this! It makes the app useless to us, as it's time-consuming to do every refund manually. We're going back to the free app we used previously.

UPDATE to developer:
I have already reached out to you and was told that refunds have to be done manually.

AfterShip Returns Center is a clean, organized way to get all of my returns sent back from my customers. It’s easy, and there’s no hassle or fuss. Directions for returns and policies are clear to read and understand, and for a girl like me running my first business this will always come in handy.