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ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!
AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.
When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees.
To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return.
We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return.
Avoid AfterShip at all costs unless you want to be scammed like we were!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Regarding the unused quota on your plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.
We highly value your business and have sent you an email with additional details.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
This was helpful. thank you.
Great app for returns and great service from Aseem. Highly recommend.
Very great customer service! Help me set up my entire aftershock returns - very great help & highly recommend.
Moazzam was my consultant
Moazzam was very helpful. Thank you
AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share.
Really helpful and great customer service :)
Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!
Vertika helped me solve an issue very quickly!
Amazing customer service!
You ask, they deliver! Quick response time and efficiency. Thanks guys!
Thank you for the onboarding to the app. I can see how this will help.
I've used it, it works, I'm happy. Thanks Moazzam for being patient with me. I think the more I use it the easier it will be. Thanks again.