AfterShip Returns & Exchanges

Thank you so much for all your help. Very efficient and great communication. Moazzam was amazing to work with!

Mozzam was great and helped me with my issue connecting stores! He was able to get on a Google Meet to walk me through the problems.

Thanks again!

Moazzam was helpful on the chat and was able to quickly resolve the issue that I was having with my domain. Well done!

Good support from Mozzam when integrating the app

Great support!

Customer Service Was On Another Level!

great support from Moazzam and helpful features for my store

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!

Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.