AfterShip Returns & Exchanges , 2.278 değerlendirme
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It's a good value-for-money app to automate your returns & exchanges process, which is an integral customer service activity for many online retailers.
Works great, streamlines our returns process and reduces staff time needed to process everything. Plus it keeps a better track of everything than we could without it! We've installed in on 3 different brands and would definitely use it again if we needed to!
Easy to use, no complaints from customers, and quick support. Helps the business run its own returns center without much prior experience to doing that. Love it!
My problem was fixed in a couple of minutes. The customer service is very helpful, friendly and obliging.
I installed the returns center app today and had an amazing service right away to set up the app and be ready to use it.
Very quick response. Helped me set up the return page on my website :) I recommend everyone, if you are looking for an app like this, go for the Aftership Returns app.
Nice customer service! thank you so much for the quick response! I'll try more to test the app. Thanks again!
Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.
Thank you for your valuable feedback.
We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Nitish
Team Returns Center
amazing app. does exactly what it says on the tin. Top class. All queries were answered immediately and the staff were very helpful when I needed certain aspects editing.
Amazing app! We started with the free plan which allows you to have 3 returns every month. Once you start getting more returns, you can start with a paid plan.