AfterShip Returns & Exchanges

So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.

The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only.

Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.

Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability

So far so good! Happy with all the features this App has to offer but kind of stuck with the same issues for a while and customers service only gives very basic info that isn't really helping.
Also everytime another person replies to me which makes it kind of confusing.
Did someone figure out how to get the return center to open within page an dont open anoter tab each time?

I use this app for returns for my store that is launching soon. It seems pretty user friendly and I appreciate the customization options, though I wish more of it was automated so it wasn't so manual for a new business owner.

I have been asked to write a review before even using the product.
Customer Service was quick when trying to set up the free trial.

Unfortunately I had to delete the app I wish it would have worked for me. Because the trial period allows you to block the associated collections you don't allow for returns. I own a subscription box business and these items are already discounted. I wish they had a lower plan for those of us that really don't have a lot of returns but need some essential tools to process other returns. Just not a good fit for our company. But the Support team is still excellent and I am certain others will love this app.

The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

The app is great, but I would like to be able to translate all the elements of the page, not just the return policy. thank you very much