REVIEWS.io Product Reviews

Reviews.io has been a wonderful partner to help us build our user-generated content. They have plenty of widgets that fit any design (and can be customized), support is fantastic and fast, and it has a great back-end user interface.

Works perfect four about a year now. We used it in our Woocommcerce Shop and now we are transferring it to shopify. No problem at all. Whenever we need help or some custom solutions, the support is super helpful!

Update 10-4-21
Someone else reached out and made it right. Had the widget installed, confirmed which one to install on, confirmed it was installed on theme named. It's much appreciated. Summary: Since I've been using Shopify for 5+ years, it's appears to be standard practice that when another company does an install, they make a copy of the current them and rename it with their name "Brian App name of theme." They do not go and give it a random name let alone a name it after a theme that was deleted from Shopify. It isn't about the $99, it's the priceable. The Details:
I installed the app, attempted to use the auto install and it didn't work. Given Shopify has had a recent update to themes, no worries. Sept 1st. I reached out to support and they had someone to install the widgets on my site.
Sept 2nd support said they would install the theme. Awesome!!!!
Sept. 9th they install the app again, I didn't catch the email and reply no problem, we'll install the app.
Sept. 14th App not installed but customer service said hey we got your back, it hasn't been installed but still working on it. The issue is taking longer than expected. Awesome, aware but still working on it! In the process of this going on, I noticed Shopify made updates to the way themes work and redownloaded my theme. I started to edit the them based on the way new themes work. Some date in-between the install was done.
Sept. 25th I finish the new theme and publish to live. I delete the Theme named with 9-5-21. The current theme name is 9-25-21 (my way of record keeping).
Sept 27th. Msg from Support "Hello Brian! Ticket #3843
Our developer was not able to find the theme our auto-installer would've created, so they have duplicated your live theme and renamed it '[REVIEWS.io] Prestige 9-5-21 - Dirty', and installed Polaris and Rating Snippet in there. You would need to publish this theme if you are happy with it. Please review it and let us know if you have any questions or concerns, Have a great day!" My reply "Yeah, I saw it well after I had built out a new theme due to the recent updates. My page doesn’t appear to be showing reviews and I had the auto install run." Them: So you need to install again.
Me: Yes, please. Them: can you confirm the exact theme these need to be installed for? Me: A copy of the current theme is fine. I want to point out the current name of my theme is named with 9-25-21.
There is a new theme with a date of 9-5-21, which I deleted as that isn't the correct theme (I thought maybe I didn't delete it the other day). Sept. 28th
Them: The developers have now reinstalled for you Me: I do not see where they installed it. [ I check my current theme, along with not seeing a new copy of the live theme with a 9-25-21 date]. Me: When I wrote in, I stated it was installed on the wrong theme. I need it installed on the current theme. I deleted the one titled Dirty and awaited an install. Today, I saw "dirty" was back when I had already deleted it.
So did they install again on dirty or did my 2nd request get 100% missed? Them: No we installed on a copy of the current theme. Me: You're telling me your Dev team made a copy of my current theme named Prestige Live 9-25-21, and renamed it to Reviews.io Prestige 9-5-21 dirty" and installed??? Them: Yes. So if you want to install again it will be $99.

The support is great! They make everything really easy and will help you every step of the way! We've had a great experience so far :)

The customer support is what sets this app apart from the rest. They have worked tirelessly to help me get set up, and are always so pleasant. The app is great and does everything I need.

The platform looks good and has an OK dashboard that I would consider revising, just to help with navigation. I do think Reviews.IO provides the most value for smaller merchants that may not be able to afford an enterprise-level platform which can be 2X the price or more. We had bumps in the road at first but with the integration complete, we now have a review platform that satisfies google's seller ratings requirements.

I was looking for an option to Yotpo that was less costly but also had robust features and published to Google, Reviews.io did the trick and they helped when I needed it.

Great app, and fantastic customer service! It's massively improved my online store, and the widgets are top notch! This company keeps getting better and better :)

Super helpful team! From setup right through to any updates required Cameron and the team have been awesome. Great app, powerful and well priced for the features.

I have tried 3 other review apps and ended up uninstalling them within a month. I installed reviews.io and was having trouble accessing all of the features. Isaac and Jake were amazing! Extremely patient, knowledgable, and able to fix in 5 minutes what I had tried to do for 2 hours. Customer Service is fantastic, looking forward to using this app and all of its features!