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In general good tool, but you should connect it with klaviyo for better performance.
Hi there,
We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service.
Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service.
Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance.
Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help.
Best regards,
Support
REVIEWS.io
Very friendly and helpful!! Thank you
Glad we could help out! Thanks for your review.
We are happy with reviews.io
Once the automated reviews are set-up one can be sure that this topic is crossed of the list.
The support is swift and helpful. Have used them a lot and never had a bad experience.
Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually.
So we recommend using reviews.io.
Thank you for your great review! We’re delighted to hear that you’re happy with REVIEWS.io and that our support team has been swift and helpful.
We appreciate your suggestions for improving the efficiency of handling pending invitations. Your feedback is invaluable and will be considered as we work on future updates.
Thanks again for recommending us—we’re here if you need anything!
Good interface and customer service - not all AI. Templates easy to change for automatic reviews. Happy with the app
Thank you for your positive review! We’re glad to hear that you’re happy with the interface, customer service, and the ease of customizing templates for automatic reviews.
We’re always striving for 5 stars—if there’s anything we can do to improve your experience even more, please let us know. We’re here to help!
Thanks again for your feedback!
Guter Support, leider nur im Chat. Per Email kam leider auf mehr nachfassen nichts zurück.
Good review platform and more affordable than the alternatives. UI could use some work as the initial setup took a bit longer than expected compared to other review platforms I've tried. Also missing some things like statistics on reminder invites, but they assured me that would be available soon.
Would definitely recommend. Great technical support from Mollie and Dylan in customer support who quickly dealt with a review widget code issue which they resolved by editing the necessary code as soon as we made contact and removed any complications with trying to resolve the issue ourselves.
Integrating Reviews.io onto our bespoke Shopify site was simple but what I have appreciated most is the quick and professional turnaround from the support teams (& live chat) whenever I have had a question or issue.
The Reviews.io help team are consistently next level when it comes to sorting out blips with the platform and will go above and beyond to resolve any issues. Very refreshing to deal with. Particular thanks to Jake for assisting me quickly and efficiently this morning.
Thank you for your amazing review, Jake is a superstar in our support team ⭐️ Our team will always go above and beyond for our incredible clients like yourself, if you ever need anything else then our team is always here for you! 🎉
The app works well. Easy integration. Good timeline and guide. Dashboard comprehensive and comprehensible. Excellent introduction from Ciaran.