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Perfect customer support, very fast and very helpful.
Reviews.io gives you everything what you need as an e-commerce shop.
It is easy to implement different snippets in your shopify shop so you can show your customers reviews in different ways. I totally recommend it.
Eine gute App die alles relevante anzeigt und eine einfache Integration mit allen gängigen Themes hat. Vielen Dank auch an Maddox, welcher mit nochmal mit dem Code geholfen hat.
Sehr guter Kundenservice! Unglaublich hilfsbereit und schnell.
Meine Fragen wurden schnell und effizient beantwortet. Die Auswahl an Features und Analyse Möglichkeiten, die die App bietet, finde ich sehr gut. Empfehlenswert.
11 Monate später: Immer noch sehr zufrieden. Der Support ist super!
6 Monate später: Der Support ist wirklich großartig! Sehr hilfsbereit und vor allem schnell!!!! Perfekt!
3 Monate später: Super Support! Schnell und hilfsbereit!
THEY OWN OUR REVIEWS!
The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane.
Customer support doesn't answer their emails, and chat is not available.
It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.
I am very disappointed. The company is advertising three plans here in the App Store, which seems competitive with other apps. But the truth is that the highest plan in Shopify is just a bait-and-switch offer. In reality, it is one of the lowest plans the company has. If you are a company that has between 300 and 500 orders, you have to switch to a higher plan, which is not available in Shopify.
The switch is also highly problematic and unprofessional. You then have to switch to credit card payment. However, the Shopify subscription is not stopped, but simply continues to be charged. I have been trying to get a refund for more than a week now. They keep putting me off and saying they can't access the Shopify plans. That's not professional...
I’m sorry to hear that you’ve been disappointed with the platform and the service you’ve received.
We completely understand your frustrations around the differences between Shopify and REVIEWS.io subscriptions, as well as the challenges involved in switching.
Please know that your feedback has been shared with our internal teams so we can improve this process and make it as seamless as possible moving forward.
We do take all customer feedback seriously and try our best to improve, ensuring that our platform meets each customer's needs and provides a better experience moving forward.
If there’s anything further we can do to make things right, please let us know
Support
REVIEWS.io
Top service from Luna, Connor and the team at Reviews.io
3 years down the road and only getting better! Well done guys
PS- get UK TikTok integration sorted ;-)
I’ve had a fantastic experience using Reviews.io on my Shopify store. What really sets this app apart is the top-notch customer support. I encountered an issue, and the support team responded immediately. They not only fixed the problem within a single day but were also incredibly friendly and helpful throughout the entire process. It’s rare to find such a dedicated and responsive team! Highly recommended if you’re looking for a reliable reviews solution with outstanding service.
The best review app we've used. The support is really excellent - if there is an issue you can get support and get it resolved almost instantly. The service itself appears to be working very well too - the widgets are great, and customers do respond to the inviting and engaging review request emails pretty well - its easy to submit a review which is whats really important.
Love that its easy to submit a photo/video with the reviews too.
I'm extremely satisfied with the Reviews app. It’s incredibly useful for allowing customers to see others' opinions. We encountered a few issues, but Adam resolved them promptly and was very kind throughout the process. We are very pleased with his customer service and would definitely recommend Reviews.
Thank you so much for the 5-star rating! We're thrilled to hear that you find our app incredibly useful!
We're also glad to hear that Adam was able to promptly resolve any issues you encountered & that you were pleased with his customer service.
Thank you for recommending us - your review means a lot to us!
The best review app for brands that just want to integrate product/brand reviews easily. I have little to no experience in coding/web building so I needed something straightforward, quick and easy to add to my website. The team were amazing at helping me set up and get rolling. They're always on hand if I need help which has been great, especially being able to talk to an actual person right away! Don't hesitate or waste your time looking elsewhere.
