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Very helpful customer service. They helped with my query and saw that the reviews were able to post on my homepage.
It took me a while to work out what review application to go for. Really glad I went for reviews.io as its super important to go for a reviews platform that people trust. Some of the other reviews scream "drop shipping" The features that reviews.io have are fantastic, I love the nuggets and feel they will play a big part in getting people to hit the checkout button. The dashboard is also super easy to use & review collection process is simple to set up. If I have had any questions they are also really fast at getting back to us and offering help/advice
Excellent support from Kai, who consistently provided me with updates on the progress of my request and went above and beyond to ensure that it was dealt with efficiently. He was also happy to answer all of my questions in great detail which has been a huge help to me! Thank you
Easy to install. Genuine reviews. And a great team to help you make the whole process easy. Thoroughly recommend this app.
This service was great at the beginning, but after reaching out for a solution fix on our carousel displaying reviews less than 5 stars and not getting a fix for 4 weeks - we will be migrating to another platform at this time
Really nice app. Lots of good features. Easy to use and I like that it's possible to add custom questions regarding fit etc. Also not noticed any difference to our site speed. The support is also great, Kai has helped us out a lot getting Reviews on our store and looking great :) highly recommend!
I found the app itself did not provide sufficient guidance on how to use it with Shopify and didn't realise there was different code for using widgets until I contacted support. 5 stars otherwise. (I did not use the auto-install feature, but installed the code myself so cannot comment on that part) However, on both occasions I contacted support, they were very helpful and I am pleased with how things are going. In a short amount of time, rich snippets and our Reviews.io business profile appeared in Google SERPs so Google does clearly value the service provided by Reviews.io.... but what I love the most about this platform is that I get to own my business' reviews and do what I want with them... unlike another well known reviews platform.
Easy to integrate, helpful staff, fast support when required. Clear and transparent pricing unlike other providers.
I wanted this app to help me collect more google reviews and it has done that! There are a lot of great features such as the social proof I am excited to be able to use as well. Happy with this service:)
They are fast and really helpful! The customer support is friendly, has easy solutions or fixes the problem themselves