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Customer service has now helped me resolve the issue, and I appreciate their assistance. However, I did have to upgrade my subscription in order to send out a campaign to 5,000 customers.
The best part about this app is that you can display Google Seller Reviews from your company reviews, which is a great feature. The team is also very helpful through live chat and can assist with importing reviews from another platform, which made the migration process much easier.
However, there are still quite a few downsides.
The app can be very clunky with Shopify, and not all of the widgets work properly with every theme. In my case, I've had to have the support team carry out installations in certain areas, which is frustrating because it takes time going back and forth through live chat and directing different people to what needs to be done.
Another major limitation is that review reminders are not available on the Start-Up plan. You have to move to a higher-priced plan to access this feature. This seems like an important feature for many stores, as customers don't always leave a review after their first purchase and reminders can make a significant difference to the number of reviews you collect.
I also don't think the pricing is transparent enough on the Shopify App Store listing. I'm currently paying around $63 per month for the Start-Up plan, which works out to approximately $758 per year. The Start-Up plan isn't clearly displayed on the Shopify listing, and you have to contact the team through live chat to switch to it, after which you're billed separately. I think the pricing and available plans should be much clearer from the beginning.
Overall, the app has some excellent features (more sought after ones you need to upgrade and pay more) and the customer service team has been helpful, particularly with importing reviews and resolving issues. However, there are still significant areas where the app could improve, especially around Shopify integration, theme compatibility, pricing transparency.
I hope the developers continue improving these areas because the core product has a lot of potential.
We have been using REVIEWS.io for some time and the portal has developed a lot. We recently migrated the website from Magento to Shopify and the migration and integration was straightforward.
The support is excellent. Maddox resolved a recent issue promptly.
We would have given 5 stars not 4 if it wasn't for the recent near doubling of the price. That said it is still way better value than Trustpilot and I understand a lower cost plan is on the way.
We are happy with reviews.io
Once the automated reviews are set-up one can be sure that this topic is crossed of the list.
The support is swift and helpful. Have used them a lot and never had a bad experience.
Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually.
So we recommend using reviews.io.
Thank you for your great review! We’re delighted to hear that you’re happy with REVIEWS.io and that our support team has been swift and helpful.
We appreciate your suggestions for improving the efficiency of handling pending invitations. Your feedback is invaluable and will be considered as we work on future updates.
Thanks again for recommending us—we’re here if you need anything!
Great customer support, Jenson was really helpful in tying up the lose ends on our historical reviews data migration
customer support was great, the dashboard is not the best
In general good tool, but you should connect it with klaviyo for better performance.
Hi there,
We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service.
Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service.
Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance.
Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help.
Best regards,
Support
REVIEWS.io
Good interface and customer service - not all AI. Templates easy to change for automatic reviews. Happy with the app
Thank you for your positive review! We’re glad to hear that you’re happy with the interface, customer service, and the ease of customizing templates for automatic reviews.
We’re always striving for 5 stars—if there’s anything we can do to improve your experience even more, please let us know. We’re here to help!
Thanks again for your feedback!
Guter Support, leider nur im Chat. Per Email kam leider auf mehr nachfassen nichts zurück.
The Reviews.io help team are consistently next level when it comes to sorting out blips with the platform and will go above and beyond to resolve any issues. Very refreshing to deal with. Particular thanks to Jake for assisting me quickly and efficiently this morning.
Thank you for your amazing review, Jake is a superstar in our support team ⭐️ Our team will always go above and beyond for our incredible clients like yourself, if you ever need anything else then our team is always here for you! 🎉
The app is not easy to understand at first. I had problem installing it. They have a great customer support!!! They did everything for me, they fixed the many issues I had. Specially a BIG thanks to Adam and your patience! The app works perfectly fine on my website.
