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Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.
Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊
- Kevin & Rivo Team
Until now I'm having a good experience.
Abbie help me out with my query and showed herself proactive doing more than I asked.
I appreciate the help, and your customer care, Abbie! #ThankYou!
So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊
- Kevin & Rivo Team
4/5 so far, as I am yet to onboard customers. However, the customer support was fantastic.
Thanks for the great rating and feedback on our customer support! We hope you continue to have a fantastic experience as you onboard customers. 😊
- Kevin & Rivo Team
great customer service
Thanks for the kind words! We're thrilled you enjoyed our customer service. Looking forward to serving you again soon! 😊
- Kevin & Rivo Team
great customer service
Thank you for your feedback! We're glad you had a positive experience with our customer service. Let us know if there's anything else we can improve!
- Kevin & Rivo Team
Arianne from the chat was amazing and very helpful thank you so much for all your help!!
Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know!
- Kevin & Rivo Team
Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.
Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help!
- Lea & Rivo Team
Has the features I need at a fair price. Good responsive support as well.
Thanks for your feedback! We're glad you're finding what you need with us. Excited to impress you further as you continue! 😊
- Kevin & Rivo Team
The interaction with the customer support was very helpful.
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓