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I really enjoy the app for my small business, and I'm using the free version! Super surprised at how quick the customer service is and how helpful they are. It's hard to come by that now a days. Jel was great with helping me with the few questions I had!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! Best regards, Kevin
It's easy to use and customize, and customer service chat online was very easy and fast. I would recommend this app for anyone looking for a loyalty program for their shop.
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
A few customers have gained a loyalty reward; however, Rivo does not notify customers when they have points to spend. The app really is not fully integrated into the site because I do not get notifications when customers have points to spend either. Seems like I would have to check daily to see when customers have rewards, and then create custom emails for each customers. That is really time consuming and difficult to manage.
Hi Kultured Kurlz's team!
Appreciate your review and feedback. I'm so sorry you weren't able to find these options in the app. Every time customers earn points, an email is sent out notifying them that they have points to spend. This is also the case with rewards.
Additionally actually have points reminder and expiry emails built in to the app. https://help.rivo.io/en/articles/6778445-points-expiry
Happy to have our team jump on a call and walk you through best practices and set this up personally for you! Let me know if that's something you're interested in – james@rivo.io
Cheers,
James
Arianna helped me very well her support was so good. I hope i can make big sales with the app to increase my sells
We work hard in creating apps that are easy and quick to install but, most importantly, help increase your sales! Thanks so much for the 5-star review and positive feedback! If there's anything else we can help you with along the way, just let us know. 🎉 Much appreciated, Kevin
Very helpful and go above and beyond to help with what you need
Thank you so much for your kind words! It's always our pleasure to go the extra mile for our customers. Let us know if you need anything else! - Lea, Rivo Support Manager
Great app and great customer service. Therese helped me out with my online store and even gave me suggestions to improve my store.
So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
The reps as well as the app is cool and attentive to my needs. Thank you very much. Quality Service.
We truly appreciate the 5-Star review! 🤩 Thanks, Kevin
The app is very useful for my store, I believe it will give me more customers to grow my company, I also like the nice people who have
We're so pleased to hear that our app has been useful to your store. 😊 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Thanks, Kevin
Jel was so helpful, fixed my initial issue and gave me tips on other ways to update my store and make it look more professional! Thanks again Jel!
We're thrilled to hear that our team was able to help you out and provide tips for your store! Thanks for choosing Rivo, we're here for you anytime!
- Lea & Rivo Team
The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.
Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation!
- Lea & Rivo Team