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So the app was quite complicated to navigate to install. Things were not in obvious logical places like where to change text etc. There were lots of curves and roundabouts but I got there thanks to the help of Mica who was fantastic about helping me even when I asked really obvious questions. She was prompt in getting back to me and very professional. That's def the type of person you need to reward on great customer service. It's what it's all about in the end.
Hey Cheeky Bum team!
Thank you so much for your feedback. I read through your chat history and wanted to touch on your feedback here.
We're making some major improvements to User Experience in the app next quarter and wanted to thank you for your feedback. And I'm sorry our app made it difficult to find what you were looking for! User Experience is one thing we keep front of mind when designing and developing any feature at Rivo this is another reminder that we need to continue to focus our efforts there.
More than happy to jump on a zoom call and go through a UX interview with you to help improve our app. Let me know if you want me to take us up on that: james@rivo.io.
Cheers,
James
Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier
Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations.
As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience.
Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service.
Best regards, Kevin
Abbie was very helpful and pleasant to work with. Highly recommended. I'm extremely happy with the service I received.
Your satisfaction is our top priority, so we're thrilled to hear that you're happy with our services. Thank you for taking the time to share your feedback with us - it means a lot!
All the best, Kevin
I just downloaded and am browsing but this app seems pretty amazing. Chat Assistant -Pete is Perfect! He is very nice and helpful :) Got all the answers I want from him!
Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know.
Cheers, Kevin
Paul from customer service was awsome, thank you for your help, he had everything sorted out, in very fast and professional way
Thank you so much for the amazing feedback! We're thrilled to hear that our team was able to help you out promptly! 🙌 We truly appreciate your support and are here for you whenever you need us.
- Lea & Rivo Team
The customer support is the best, in fact, Pete is an one of the best Reps. This is the reason im given Rivo 4 stars. In order to give the app 5 stars, i need to try it first.
Thanks Pete :)
Hi mishnsamshop team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin
Great app and fantastic customer service from Arianne who went above and beyond to answer our query and have everything sorted for us.
We're thrilled that our services have been meeting your expectations and are always here to help with anything you need.
Cheers, Kevin
So easy to use and the customer service has been great and very generous in extending some benefits at no extra cost. I highly recommend this app over others especially when you're just starting out as their free plans are great!
We love helping new businesses and truly appreciate you choosing our app! Thank you so much for the positive feedback and 5-star review! If there's anything else we can do, just let us know. Cheers, Kevin
I definitely recommend this App to everyone. Abbie was so helpful and went above and beyond. She definitely put me at ease using a new app. Thanks so much!!!!
Thank you for the wonderful review! 🌟 We appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
Thank you so much, Arianne, for all the assistance using the app. Looks amazing so far and I am not worried about the future issues because everyone at rivo seems genuinely pleasing to talk to with any issues.
You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team would be very happy to assist you. 🙂 Thanks, Kevin