TYDAL Product Reviews App
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This app is great, they make it super easy for small businesses and people starting out. The live chat is 5 stars, they provided me with alot of general shopify tips and tricks i didnt know!
Thank you for your positive feedback about our app and services. We're always looking for ways to improve and provide our customers with the best possible experience. May I kindly ask what we could have done better to earn a 5-star rating from you? Your feedback is important to us, and we appreciate any suggestions you may have to help us improve our app and services. Thank you for taking the time to share your thoughts with us.
Best regards, Kevin
I just downloaded the app and had some issues with initial setup, but support was great and that helped me a lot. However, the app doesn't have 2 features that are very important to me (a way to customize colors in the review request emails, plus a way to stop those emails from sending to my wholesale customers who already get a review request on the platform where they purchase from me wholesale), so I ended up deleting the app.
It's nice but could be great if we can transfer reviews from Etsy store.
That will help a lot too...
Hi Alice! Thank you for your feedback! We do have an option to import reviews from other platform. We'd be more than happy to lend a hand. I've reached out to you to get everything sorted out. Our aim is to make things right for you and provide the best possible support. Looking forward to speaking soon! Cheers! - Lea, Rivo Support Manager
Lance did a very good job at answering all the questions I had about how to edit the review widgets and he also told me about the favicon which was such a good suggestion! The app should add a feature to reply back to reviews that way the brand can engage more with its customers.
These are excellent suggestions! Your review is essential in helping us improve the app, and I have sent over your feedback to our product team. If there's anything else you would like to add, just let us know. 🙂 Thanks, Kevin
Great app and nice support from Alex at RIVO. Quickly answered my questions and assisted in perfecting the look and feel.
We're excited that you are loving our app and services so far! Please let us know how we could have made your experience 5-Stars, and we would be happy to accommodate! All the best, Kevin
Arianne was awesome! She answered my questions and sent me the info I needed! Just launching my online shop and this is exactly what I was looking for to provide reviews.
We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Are there any areas you think we could improve upon to receive a higher rating in the future? Please let us know, and we would be happy to accommodate. All the best, Kevin
Pete was a good assistant he helped me very much. I love this app!
I'm testing this app for a while, but so far I'm very amazed!
Hey, MD Case team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin
Thanks for giving us a try! We're constantly working to enhance the app. Let us know if there's anything specific you'd like to see improved.
- Kevin & TYDAL Team
Thank you for the review! Let us know if there's anything else we can do to improve your experience!
- Lea & Rivo Team