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Route has been nothing short of amazing to work with. Quick service keeps my customers happy. I can count on them for fair and honest service. Thanks Route!
Love these guys! We were having some issues with product being damaged by careless shipping and these guys have been saving us! Great investment for our business.
Hi there! Thank you so much for leaving such a great comment! We are so glad to be a part of this with you.
Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!
Take care,
Leea, Customer Service
I was so happy to come across this app from a product I ordered from another company. I immediately looked for it and it's been almost a year since we have been using Route. We love it, the app gives the customer confidence that their package is protected and if something happens the ease of us filing the claim on their behalf. 99.8% of our customers opt-in for the app. The company is responsive and easy to reach by phone or email. I highly recommend Route.
Route has been extremely useful for my business. We make handmade, custom products and the shipping protection has been a lifesaver. They had some trouble with response times in March/April (what business didn't have trouble then), but that has recently improved.
The Route app is very easy to use and adds great value to our website. We have had a good amount of customers use this app.
I'm very happy with the quick responses I get from our account rep when I have questions or issues with a claim.
Hi there,
Thank you so much for your review and invaluable feedback. We feel quite lucky to work with merchants such as yourself, and we are always looking for areas to improve.
Regarding the 100% coverage statement in our Customer Marketing Kit, we do adhere to the following protection parameters: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. However, should you and your team notice any policies that are causing consistently unhappy customers or general business practice incompatibility, our team is always happy to look into merchant-specific solutions.
Again, thank you for this wonderful review and feedback. We look forward to continuing our partnership! Should you run into any questions, feel free to reach out to our team at merchantsupport@route.com. I have notified them of your review, and we will be on the lookout for any future communications!
Hope you had a safe holiday season,
Jordan, Customer Service
Candidly, I was a bit nervous about our first claim - nearly two-thirds of our customers choose to insure their purchase with Route Ins. The Rep at Route Ins took care of everything! It was simple and nearly instant! Route paid for a duplicate order, including reshipping to our customer in Italy.
We switched to route to reduce the time and energy spent In resolving lost package claims. I have been VERY impressed with Tyler and everything he has done to make the integration seamless and our experience positive. I appreciate the positive customer relationship you’ve built with us while providing an amazing service to us and our customers. They are also very good at working to implement the route protection widget into your theme in whatever vision you want for your store. Whether prominent or discreet. Route is awesome!
Hi there,
We appreciate this review and are thrilled to hear Tyler and our team have been able to assist in all your questions, implementations, and visions. This is what we strive for!
Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!
Have a great day,
Leea, Customer Service
Best app and team! The Route team is thorough in helping you maximize the benefits and helps you every step along the way.
Hi there,
Thank you so much! We are so happy to assist.
Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://help.route.com/hc/en-us and we’ll be happy to help!
Best,
Leea, Customer Service
Their customer service is very reliable and responsive. Integration was easy and the app is very necessary for small businesses who cannot afford to always refund or send out replacements when USPS loses the package! definitely a must have app :)