Route: Post‑Purchase Platform , 358 recensioni

Route has been an indispensable asset for our business, providing a solution to the nightmare of getting reimbursements from our shipping provider, which was previously a significant challenge for both us and our customers. With Route, the process of obtaining a new product or reimbursement has become incredibly simple and easy.

One of the biggest issues we faced was product damage during transit, resulting in lost profit. Thankfully, Route has provided us with an effective solution to recover these losses, whether it be for damaged, lost, or stolen products. This has significantly improved our customer satisfaction and resulted in repeat customers.

It's worth mentioning that some negative reviews we've seen about Route are due to poor business management from the company they were purchased from. As someone who handles all the emails about incidents that occur, I can confirm that this is often the case. It's essential to understand that partnering with Route is a two-way street. Both parties need to take responsibility and do their part to ensure customer satisfaction.

Overall, we are incredibly grateful for the convenience and efficiency that Route has brought to our business, and we highly recommend it to any business owner struggling with shipping-related challenges.

Route Protection is the best service there is. They not only provide awesome service ensuring our customers receive their orders safely but they also stand behind their promise to be there when there's a claim. We added Route to our shipping services more than a year ago. They have not failed us with expert service. Justin Boyce, our rep, never ignores emails, provides excellent service and never hesitates to explain when more info may be required in a given situation. Our customers are happy knowing they can rely on our services as we stand by our policies. Thank you, Route! Thank you, Justin Boyce!

Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!

Smooth and easy setup process. Our Customer Service team absolutely loves this! It has really made things easier for everyone including our customers. We have had nothing but positive results to this point. We view it and use it as a customer perk and have had no negative incidents to this point.

Route has been amazing for our store, they have great customer service, their team is always willing to help, and our customers only have positive feedback to share when they purchase their coverage. I definitely recommend it to save on customer service while improving its quality.

We have been using Route since February, and it has made things SO much better for both our CX team and customers! Filing claims is so easy, and issues are resolved far more often than not. Our CSM, Annabelle, is always quick to respond and extremely helpful! Route's support team is very communicative and easy to work with. We highly recommend using Route!

Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.

Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!

Route has been an amazing addition to our company. When items are shipped we have no worries because they are always there to help our customers solve their problems should there be any in case of shipping companies losing or damaging packages. Thank you Route for taking the load off and being a great team and addition to us !

Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.