Valutazione complessiva
Numero di recensioni per livello
  • Il 70% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 18% delle recensioni ha 1 stelle
29 marzo 2023

Route has been an indispensable asset for our business, providing a solution to the nightmare of getting reimbursements from our shipping provider, which was previously a significant challenge for both us and our customers. With Route, the process of obtaining a new product or reimbursement has become incredibly simple and easy.

One of the biggest issues we faced was product damage during transit, resulting in lost profit. Thankfully, Route has provided us with an effective solution to recover these losses, whether it be for damaged, lost, or stolen products. This has significantly improved our customer satisfaction and resulted in repeat customers.

It's worth mentioning that some negative reviews we've seen about Route are due to poor business management from the company they were purchased from. As someone who handles all the emails about incidents that occur, I can confirm that this is often the case. It's essential to understand that partnering with Route is a two-way street. Both parties need to take responsibility and do their part to ensure customer satisfaction.

Overall, we are incredibly grateful for the convenience and efficiency that Route has brought to our business, and we highly recommend it to any business owner struggling with shipping-related challenges.

Stati Uniti
6 mesi di utilizzo dell’app
RouteApp LLC ha risposto 3 aprile 2023

It's fantastic to hear that our shipping insurance solution has been such an asset to your business. We are committed to providing a seamless experience for our customers and their clients, so it's great to hear that our service has been so effective in resolving issues with lost or damaged products during transit.

We understand how frustrating it can be for businesses to deal with reimbursements from anyone, and we're glad that we've been able to simplify and streamline that process for you. We're also thrilled to hear that our service has improved your customer satisfaction and resulted in repeat business.

As you've noted, some negative reviews of Route are a result of issues with shipping companies, rather than our own service. We always strive to work collaboratively with our customers to ensure that we are meeting their needs and providing the best possible service.

Thank you for taking the time to share your positive experience with Route. We truly appreciate your recommendation and look forward to continuing to support your business.

Take care,
Leea, Customer Service

21 febbraio 2023

Route Protection is the best service there is. They not only provide awesome service ensuring our customers receive their orders safely but they also stand behind their promise to be there when there's a claim. We added Route to our shipping services more than a year ago. They have not failed us with expert service. Justin Boyce, our rep, never ignores emails, provides excellent service and never hesitates to explain when more info may be required in a given situation. Our customers are happy knowing they can rely on our services as we stand by our policies. Thank you, Route! Thank you, Justin Boyce!

Stati Uniti
Oltre un anno di utilizzo dell’app
RouteApp LLC ha risposto 23 febbraio 2023

Hi there,

Thank you so much for taking the time to share your positive experiences with us! We are so glad to hear that Justin and our Support Team have both been vital and consistent resources for you and your customers.

If you would like to submit any other feedback or have other questions please feel free to contact your CSM, or utilize our Help Center here:

Have a great day,
Leea, Customer Service

14 luglio 2023

Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!

The Frilly Frog
Stati Uniti
Circa 2 anni di utilizzo dell’app
2 giugno 2023

Smooth and easy setup process. Our Customer Service team absolutely loves this! It has really made things easier for everyone including our customers. We have had nothing but positive results to this point. We view it and use it as a customer perk and have had no negative incidents to this point.

DanceWear Corner
Stati Uniti
7 mesi di utilizzo dell’app
RouteApp LLC ha risposto 7 giugno 2023

Hi there, thank you for sharing your experience with us! We're delighted to hear that the setup process was smooth and that our service has been well-received by your Customer Service team, and we're also grateful to hear of the positive results. Rest assured, we'll continue to prioritize your satisfaction and strive to provide excellent service moving forward. Thank you again for your feedback.

Take care,
Leea, Customer Service

5 aprile 2023

Route has been amazing for our store, they have great customer service, their team is always willing to help, and our customers only have positive feedback to share when they purchase their coverage. I definitely recommend it to save on customer service while improving its quality.

You Matter
Stati Uniti
10 mesi di utilizzo dell’app
RouteApp LLC ha risposto 7 aprile 2023

Thank you for taking the time to share your positive experience with Route! We're thrilled to hear that our platform has been beneficial for your store and that you have found our customer service to be helpful.

At Route, we strive to provide top-notch service to both our customers and merchants, and we are glad to hear that we have met your expectations. We appreciate your recommendation and hope to continue to exceed your expectations in the future.

If you have any further feedback or suggestions on how we can improve our service, please do not hesitate to let us know through our Help Center here:

Thank you again for choosing Route!
Leea, Customer Service

13 luglio 2023

We have been using Route since February, and it has made things SO much better for both our CX team and customers! Filing claims is so easy, and issues are resolved far more often than not. Our CSM, Annabelle, is always quick to respond and extremely helpful! Route's support team is very communicative and easy to work with. We highly recommend using Route!

Shop Burning Love
Stati Uniti
5 mesi di utilizzo dell’app
29 agosto 2023

Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.

Magnetic Me
Stati Uniti
Quasi 2 anni di utilizzo dell’app
10 marzo 2023

Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!

Divi Official LLC
Stati Uniti
Circa 2 mesi di utilizzo dell’app
RouteApp LLC ha risposto 16 marzo 2023

Hi there!

Thank you for taking the time to share your positive experiences. We're thrilled to hear our team and service have been supportive and beneficial to your business and customers. Your recommendation means a lot to us, and we are grateful to work with you!

Should you run into any questions, or like to give further feedback, please visit our Help Center here: and we will be there to assist.

Take care,
Leea, Customer Service

7 luglio 2023

Route has been an amazing addition to our company. When items are shipped we have no worries because they are always there to help our customers solve their problems should there be any in case of shipping companies losing or damaging packages. Thank you Route for taking the load off and being a great team and addition to us !

Glam Xten Collection
Stati Uniti
Circa un anno di utilizzo dell’app
17 maggio 2023

Great app, really helps reduce the customer service cost and lost revenue due to carrier issues. I've been a customer for over a year and I've only had good experiences with it and their amazing team.

Brandon Kyle Goodman
Stati Uniti
Circa 2 mesi di utilizzo dell’app
RouteApp LLC ha risposto 19 maggio 2023

Hi there!

Thank you so much for your amazing review! We're thrilled to hear that our app has been a valuable tool in reducing customer service costs and addressing carrier issues effectively. We greatly appreciate your continued support, and our team is ecstatic to know that we've consistently provided you with positive experiences. We'll keep working hard to deliver excellence in our services.

Best regards,
Leea, Customer Service