Recensioni (420)

Valutazione complessiva
3,8
Numero di recensioni per livello
  • Il 70% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 4% delle recensioni ha 2 stelle
  • Il 19% delle recensioni ha 1 stelle
Data modifica: 28 aprile 2021

Updating our review-unfortunately Route has had major bugs and customer service issues of late, and we are de-activating. The slow response times, denials for arbitrary reasons, and billing issues (double billing us multiple times) is worsening our customer service experience, not enhancing it. (ORIGINAL REVIEW: We had some initial bugs implementing Route, but customer support and partnerships ...

needed.
Stati Uniti
6 mesi di utilizzo dell’app
RouteApp LLC ha risposto 25 febbraio 2021

Hi there,

Thank you for your positive review! We're so pleased that our implementation, support, and partnership teams were able to work with you on solutions and features ...

25 agosto 2021

We removed it because it was difficult for our customers to get in contact with their customer service and then they only offer refunds up to 15 days after an order is delivered. In the end it caused us more issues in customer service than before. Their setup on the site was pretty good and they helped us customize it, so giving them 2 stars instead of 1.

YoRo Naturals
Canada
5 mesi di utilizzo dell’app
RouteApp LLC ha risposto 10 settembre 2021

Hi there,

Thank you for bringing this to our attention. We're sorry your customers were having a difficult time reaching out to us. Order issues for packages marked " ...

11 maggio 2021

We finally got a lovely person (Katie) to provide us some support and help regarding the appin the end. But by that point there had just been too many issues to make it worthwhile. First, setup is not easy or smooth. Secondly, they modified some things in our checkout process that we didn't want and we had to have them resolve it. Next, we see clients adding it (or having it default and them not ...

DopeBoo
Stati Uniti
3 mesi di utilizzo dell’app
RouteApp LLC ha risposto 21 maggio 2021

Hi there,

Thank you for relaying your experience. We’re so happy to hear that our wonderful CSM, Katie, was able to provide help and clarity in the end . We do apologize, ...

5 novembre 2019

A company that will pay for all your customers' lost, stolen and damaged packages at no cost to you? If it sounds too good to be true, it might be. Over six weeks, Route paid five claims for lost and stolen packages. But our first damage claim—and more importantly, the company's handling of it—caused us to deactivate the app.

We sell luxury baby gear, so the safety and integrity of our products ...

Strolleria
Stati Uniti
2 mesi di utilizzo dell’app
8 agosto 2020

We have used this app for about one month and maybe 800 customers have purchased it. The process for the customer to request a replacement and reorder is not easy like their sales team have suggested. A customer will almost always get frustrated and require support from the brand.

Maybe 20 customers have requested a claim and as of now only one has been approved. We have had to mitigate for these ...

SUVA Beauty
Canada
2 mesi di utilizzo dell’app