Route: Post‑Purchase Platform , 380 recensioni
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We have been partnered with Route for a year now. They provide a great service, and their level of support is exceptional. Our customers seem very happy with the coverage and service as well.
Hi there,
Thank you for your review! We appreciate your positive feedback. We are so glad to hear that the support our team provides has been beneficial for your customers. Thank you for choosing Route - we value your partnership!
Have a great day!
Skylar, Customer Service
Route has been a big support to our business, helping us provide better service for our customers when dealing with the dreaded shipping struggles of lost, missing, stolen, or damaged packages. The CSMs we've worked with have been responsive to our needs and questions, and the general care team has been responsive as well with any case-by-case concerns or questions we've had.
Hi there, we appreciate your great review! We're so glad to hear that using Route for package protection has alleviated the stress of dealing with shipping-related issues. Thank you for your feedback regarding our CSM team, your satisfaction is our priority!
Have a great day!
Skylar, Customer Support
We love Route. It has taken a huge stress off of our company & our account Manager Justin is absolutely epic. Thank you, Justin!
Hi there,
Thank you for your feedback! We're so glad to hear that using Route has alleviated the stress of dealing with shipping issues, and that you've enjoyed working with one of our fantastic CSMs, Justin.
We appreciate your partnership, and hope you have a great day!
Skylar, Customer Service
We have been using Route for almost two years now and have experienced nothing but top of the line support from their team members! We recently merged to a new system and although there were a few hiccups, Justin Boyce and Adam Casper did everything they could to resolve any issues in a timely manner and they always make us feel like a top priority. They repeatedly come to us with solutions should any problems arise and always have a positive attitude! All in all, 10/10 experience.
Hi there, we appreciate your positive feedback! It's great to hear that using Route has been a great experience for you, and that our team has been able to provide you with excellent support.
Thank you, and have a wonderful day!
Skylar, Customer Support
Route has been wonderful! It's improved the customer experience and added much needed protection to their orders. As a furniture company, we deal with a lot of mishandling of shipping with UPS (who's insurance and claim process is pretty much a joke) Route has made the damage claim so much easier and faster to deal with. The platform is easy to use and their support staff is amazing and always so helpful. Highly recommend!!
Hi there,
We appreciate you taking the time to share your positive experience with Route! We strive to provide exceptional experiences to all our customers, and we're glad to know that we have met this expectation. We value your partnership, and look forward to continuing to work with you and your team.
Thank you, and have a great day!
Skylar, Customer Support
Great product, and a very helpful team. Especially our rep Justin!
Hi there,
Thank you for this great feedback! We're so glad to hear that you've found our Route team to be helpful, and that you've enjoyed working with one of our fantastic CSMs, Justin.
We appreciate your partnership, and hope you have a great day!
Skylar, Customer Service
Highly recomend, great add on for your customers. Akshara from Route is a pleasure to work with :)
Hi there,
Thank you so much for taking the time to share your positive experience! We are so glad to hear that using Route has been beneficial for your customers, and that you've enjoyed working with one of our fantastic Account Executives, Akshara.
If you would like to submit any other feedback or have other questions please feel free to utilize our Help Center here: https://help.route.com/hc/en-us.
Have a great day,
Skylar, Customer Service
Our business loves the services that Route offers. It is so nice to have an extra layer of protection on an order that doesn't leave us responsible for something that happens in shipping. Annabelle Jackson, our customer success manager, has been so great to work with! She keeps us in the loop about new services and always helps us find ways to best use our funds!
Hi there, thank you for your review! We're so glad to hear that using Route has alleviated any worry regarding shipping issues. We appreciate your positive feedback, and we're excited to continue assisting you and your customers.
Have a great day!
Skylar, Customer Support
We have been using Route since February, and it has made things SO much better for both our CX team and customers! Filing claims is so easy, and issues are resolved far more often than not. Our CSM, Annabelle, is always quick to respond and extremely helpful! Route's support team is very communicative and easy to work with. We highly recommend using Route!
Hi there, thank you for your review! We're so glad that partnering with Route has been a great experience for you and your customers. Your satisfaction is our priority! We appreciate your positive feedback regarding our CSM, Annabelle, and our customer support team. We look forward to providing great experiences for you and your customers.
Have a fantastic day!
Skylar, Customer Support
Route has been an amazing addition to our company. When items are shipped we have no worries because they are always there to help our customers solve their problems should there be any in case of shipping companies losing or damaging packages. Thank you Route for taking the load off and being a great team and addition to us !
Hi there, we appreciate your positive feedback! It's great to hear that using Route for package protection has provided you with peace of mind when shipping your customer's orders. We're excited to continue assisting you and your customers!
Have a great day!
Skylar, Customer Support